Job description
We are looking for an exceptional Customer Support Operations Agent, with English and German language proficiency, to join our fast-growing Support team working across our ride-hailing businesses.
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
As a Customer Support Operations Agent, you will work in a young and energetic team. You’ll have the environment and opportunities to help us improve our processes and make them even more efficient, in addition to creating the best customer experience.
Handle customer inquiries via chat, email, or voice channels, depending on shift allocation. Following internal workflow, macros, SOPs, and proactively flagging broken processes, unclear policies, or tooling issues. Maintaining updated knowledge across all verticals by attending regular refresher sessions and training. Working closely with Team Leads and peer agents to ensure shift health and queue balance. Taking accountability for your productivity, accuracy, and customer impact.
You are Fluent in written and spoken English and German. You have experience of thriving in a fast-paced environment. You are a passionate, people-oriented person who is an excellent communicator. You pay attention to details.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
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