Job description
Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the role:
The Infrastructure engineer will be responsible for the Systems & Network Administration, change, managing and supporting the enterprise network, maintenance and support, day to day support, incident management, problem management of all Careem managed IT systems and the ongoing design and implementation of Infrastructure changes and enhancements.
This role will therefore include responsibility for:
Key Objectives:
The role is to deploy, support and administrate IT infrastructure services and systems, voice and data network, MPLS, DPLC & wireless and multisite mesh networks. Monitor and maintain layer 1-7 and end to end support
Designing and implementing new network solutions and/or improving the efficiency of current networks
Installing, configuring and supporting network equipment including routers, switches, SASE gateways, firewalls, WAN accelerators and aggregators, wireless networks
Working on escalated Incidents from the IT Service Desk and ensuring that Incidents are updated daily with meaningful updates, quality and troubleshooting steps performed. Ensure that incidents are resolved within the set SLA’s.
To be responsible for changes affecting the IT infrastructure and that such changes take place in a controlled and auditable manner.
The network engineer is also required to ensure continuous improvement and will be responsible for infrastructure projects.
Keeping up to date with latest technology changes and industry practices.
Documentation of CAREEM network infrastructure (HW/SW inventory, network documentations, etc.)
Management of incidents to ensure rapid resolution. Including: (Root cause analysis. Managing incidents to ensure all avenues are explored.
Weighing up possible solutions and associated risk)
Key Responsibilities:
Administration:
Monitoring and reporting on IT Infrastructure and underlying Network Services
Providing 24x7 second-line support and support escalation services
Resolution of production incidents and underlying causes
Accepting new systems or changes as fit for release
Conducting Service Reviews with internal teams and suppliers
Liaison with 3rd party suppliers
Management of incidents to ensure rapid resolution. Including:
- Root cause analysis
- Ensuring necessary communication is sent to relevant parties
- Weighing up possible solutions and associated risk
- Ensuring completion of follow up actions
Design/Review of all network changes
Tracking and resolution of single points of failure within the infrastructure
Technical Knowledge:
- Must have knowledge and experience of Datacenter management , Unified communication family suites, LANs, WANs, Wireless Networks, Virtualization, strong understanding TCP/IP protocol stack and network layer, Routing,Switching, MPLS networks,Firewalls, SASE networks,VPN technologies, system monitoring and management.
- Expose to VMware ESX and vCenter 4.x and all major virtualization infrastructure solutions. Exposure to Open Source technologies including Linux and
- VoIP telephony systems, and strong understanding of voice infrastructures
- IT security tools and techniques, Good working Knowledge of Information Governance and its application within IT. Possesses general understanding in the areas of application programming, database and system design.
- Prior Applications Integration experience; Software as a service Integration
Problem Solving
- Combine patience, determination, and persistence to troubleshoot issues
- Dynamic, results-oriented problem solver
- Easily understand, investigate and solve technical problems in a details driven attitude
- Skilled at evaluating options and generating solutions
- Strong problem-solving and analytical skills
- Troubleshooting equipment or situations
QUALIFICATIONS AND EXPERIENCE:
Degree in computer science or similar discipline.
Desired Certifications:
- Network + , CCNA, CCNP
- MCSE or MCITP + AWS/Azure certified
- Security +
- ITIL
Desired Skills:
- Experience working within the industry is desirable
- Next Generation Firewalls
- MDM (Mobile devices management)
- Virtualization, VMWare, AWS , Active Directory, SSO, SASE
- LANs, WANs, TCP/IP protocol stack, Routing
- Managing heterogeneous network environments.
Good to have:
- Knowledge of administration and deployment of following
- Zscaler
- Jump Cloud - MDM
- Sonus voice gateways
- Genesis call center on-prem solution
- Cisco Meraki Platform
- Orange MPLS
Experience:
Minimum 3 years experience in similar capacity working as IT Infrastructure Engineer, Systems or network Administrator for organization with minimum 1000+ users
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
