Senior IT Engineer

Job description

Job Title: Senior IT EngineerDepartment: Technology Services & SolutionsReports to: Senior Director, Technology Services & SolutionsEffective Date:  November 2025Location: Houston, TX (Remote if local to Houston)Travel: 20%

POSITION PURPOSE:

This is a full-time, exempt position that will be reporting to the Senior Director, Technology Services & Solutions. This individual will be responsible for managing KCE’s IT systems, including software, hardware, networks, and cloud systems. This position will oversee and/or perform testing, configuring, and troubleshooting of hardware, software, and networking systems to meet the needs of the company. This role is posted at the Senior Associate level; however, candidates with extensive experience in IT management may be considered for a Manager-level role.

KEY RESPONSIBILITIES:

• IT Management
  • Provide support for IT helpdesk requests.
    • Establish IT operation standards, procedures, and tools in a complex and fast-growing environment.
    • Manage and maintain computer hardware and software inventories.
    • Coordinate onboarding and offboarding of employees.
    • Identify risk, faults, or opportunities for improvements within our IT environment.
• Site Operations
  • ​​​​​​​Manage and execute site planning for ISP, and POD network equipment installation.
    • ​​​​​​​Work with SCADA team for troubleshooting sites.
    • Document all site network configurations.
    • Maintain network hardware at all KCE sites.
    • Plan, document and coordinate all site IT projects with Operations Team.
• Network Operations
  • ​​​​​​​Manage and maintain WAN/LAN and wireless networks across all sites.
    • ​​​​​​​Provide network support for all remote sites after hours.
    • Coordinate with 3rd party support for issues at remote sites.
    • Work closely with security team to keep network environment secure and remediate any findings.
    • Maintain 100% up time as much as possible.
    • Work with different vendors to evaluate network tools as needed.
• All other duties as required.

WORK EXPERIENCE & REQUIREMENTS:

• Bachelor’s degree in related field or equivalent experience.
• Extensive knowledge of computer hardware systems, networking and cloud technologies.
• Good communication skills.
• Ability to troubleshoot complex technical issues.
• Knowledge of endpoint and network security systems.
• Proven experience delivering time-pressured projects on-time and with high quality.
• Extremely proficient in Microsoft Office Suite (including Word, Excel, PowerPoint)
• Ability to work in and manage a small team.
• Strong organizational and time-management skills.

Physical Requirements:

• Prolonged periods of working at a computer.
• Must be able to lift up to 15 pounds at times.
• Must have the ability to identify and distinguish colors.