Job description
SERVICE PROJECT MANAGEMENT DIVISION
PROJECT COORDINATOR
Position Summary
As Project Coordinator, you will ensure scheduled Services activity is completed to the contractual
commitment and expected level of quality. This includes creation of the project schedule, technician
assignments and monitoring, internal and external communication, processing of data and workorders,
status reporting, and invoice approvals.
The Project Coordinator is a customer-focused, organized individual who takes ownership and initiative
to ensure project success.
Scope: Operational / Smaller scale PM and Support Role for: IMAC Activities, Small Projects, Scheduling,
Reporting, and Documentation
Responsibilities:
• Supports Project Managers with scheduling, budget tracking, administrative and coordination
tasks.
• Understand project scope of work and pricing; create project plan for implementation.
• Work in collaboration with Routing and Field Managers to create the schedule and workorders,
obtain technician assignments, and establish pricing.
• Has ability to manage smaller projects and /or smaller customers
• Provide documentation and project overview training to field technicians.
• Ensure required parts are available and provided to field technicians.
• Works hand and hand with the Customer Care Center and Dispatch teams to pre-schedule
Technicians.
• Ensuring day-to-day operations of a project run smoothly.
• Monitor schedule daily for accuracy and timely completion of scheduled activity.
• Closely manage all carryovers with expediency to successful completion.
• Create and provide weekly internal and external status reports; establish communication and
escalation plan with the customer.
• Review data provided by field technicians for accuracy and compliance to customer
requirements (photos, surveys, etc.).
• Process workorders as completed.
• Review and approve invoices.
• Manage project issues to full resolution.
• Communicate effectively with the customer and provide timely responses to all inquiries.
• Maintain overall project statistics (success, completion, issues, etc.).
• Forecast project revenue.
• Other duties as assigned.
Skills and Requirements:
• Detail-oriented with strong organizational skills; ability to multi-task.
• Professional and accurate verbal/written communicator with both customer and internal
associates.
• Comfortable with taking initiative to ensure project success.
• Identifies and works to solve inefficiencies.
• Resourceful and effective problem solver.
• Ability to gather and analyze project statistical data and create detailed status reports.
• Proficient in Microsoft applications (Outlook, Excel, Word).
Experience and Education:
High school diploma or equivalent
2+ years project coordination or project management experience
