Job description
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you’re ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
Charlie Health is seeking a Senior IT Engineer to join our IT Engineering pod. This individual contributor role is responsible for building and securing the foundation of our internal IT infrastructure with a focus on identity architecture, endpoint management, systems integration and automations. You will own and improve critical platforms like Okta, Jamf, Intune and Google Workspace, driving automation, stability, and scalability across our IT environment. This is a high-impact, hands-on technical role ideal for someone who thrives in fast-paced startup environments and is passionate about security, operational efficiency and enabling rapid growth. This position is based in either our New York City or Nashville office, with an on-site presence required four days per week.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
- Redesign and maintain Charlie Health’s identity architecture using Okta, Google Workspace and Microsoft Entra
- Manage and optimize endpoint management platforms (Jamf Pro and Intune) for macOS and Windows environments
- Implement and enforce secure device trust workflows, including support for certificate-based authentication
- Deploy and operationalize Jamf Connect across the organization
- Support phased rollout of Google Managed Chrome with Context-Aware Access for enterprise-wide DLP
- Drive systems automation and integrations using tools like Workato to reduce manual IT labor
- Serve as Tier 2⁄3 technical escalation for identity, endpoint, and integration-related issues
- Mentor junior IT Engineers and contribute to cross-pod collaboration with IT Asset Management and Service Delivery
Requirements
- Bachelor’s degree required; engineering, computer science, or IT-related field preferred
- 10+ years of experience in IT systems engineering or infrastructure roles
- Hands-on experience with Okta, Google Workspace, Microsoft Entra ID / AD, Jamf Pro, and Intune
- Proven ability to design and manage secure, scalable identity and endpoint architectures
- Experience deploying and managing SSO, MFA, RBAC, and device trust workflows
- Strong troubleshooting, documentation, and cross-functional collaboration skills
- Must be authorized to work in the United States
- Must be able to work on-site four days per week in NYC or Nashville
Nice to Have
- Experience with Workato or similar low-code automation platforms to drive operational efficiency
- Experience designing or maintaining SaaS integrations across HRIS, identity, and productivity platforms
- Background in high-growth startups or scaling IT in fast-paced environments
- Experience supporting teams in healthcare or other regulated industries (e.g., HIPAA)
- Certifications such as: Okta Certified Administrator or Professional, Jamf Certified Admin or Expert, Google Workspace Admin or Collaboration Engineer, GCP Cloud Digital Leader or Associate Cloud Engineer, Microsoft 365 Certified or CompTIA Security+, Network+
- Familiarity with ITIL v4 or similar operational frameworks
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $115,000 and $130,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
#LI-HYBRID
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
