Job description
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you’re ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.
About the Role
We’re looking for a Technical Program Manager (TPM) to join our IT & Information Security team at Charlie Health. You’ll play a key role in coordinating strategic initiatives across IT Engineering, Asset Management, Service Delivery, and Security. This role is ideal for someone who thrives in fast-paced start-up environments, excels at translating strategy into execution, and is energized by building secure, efficient systems that enable mental health professionals to deliver care at scale.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
- Serve as operational lead for cross-functional programs across IT and Security.
- Act as SCRUM Master for the IT Engineering, IT Asset Management, Service Delivery, and InfoSec pods.
- Maintain Jira boards and Confluence documentation for Agile workflows and project tracking.
- Develop and maintain IT & Security roadmaps and monthly executive reporting.
- Track and report on KPIs related to operational efficiency and delivery health.
- Partner with Compliance and InfoSec to support HIPAA and SOC 2 readiness.
- Identify and drive continuous improvement initiatives using Lean and Agile practices.
- Coordinate priorities, dependencies, and timelines across technical and business stakeholders.
- Promote collaboration and accountability in a distributed, hybrid work environment.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
- 7–10 years of experience in IT, Information Security, or technical program management.
- Hands-on experience managing Agile teams and running SCRUM ceremonies.
- Strong command of Jira and Confluence for sprint and project tracking.
- Demonstrated ability to manage cross-functional programs and produce executive-facing reports.
- Familiarity with IT operations in cloud-native or SaaS environments.
- Excellent communication, stakeholder management, and analytical skills.
- Please note: candidates located within 75 minutes commuting distance of our NYC office are expected to come to office 4 days/week
Preferred qualifications:
- Experience supporting compliance readiness for HIPAA, SOC 2, NIST or ISO 27001.
- Project or program management certification (e.g., PMP, PMI-ACP, SAFe, Certified ScrumMaster).
- Active or recent security certification such as CISSP, CISM, Security+, or GIAC/SANS (e.g., GCCC, GSEC, GSTRT).
- Prior experience in a regulated or healthcare environment (e.g., mental health, telehealth, digital health).
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $175,000 and $200,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
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Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
