Job description
City Wide is seeking an accomplished Corporate Training Facilitator with expertise in delivering impactful sales and operations training, as well as broader professional development initiatives. In this role, you’ll lead innovative, interactive learning programs that empower employees and franchisees to achieve their best, drive business results, and support the growth and excellence of our organization.
If you are passionate about helping teams build skills in sales, operations, and business strategy while making a meaningful impact on company culture, performance, and engagement this is your opportunity to inspire and drive results every day.
What You’ll Do
- Facilitate instructor-led, virtual, and hybrid training sessions focused on sales performance, operational excellence, and onboarding for new franchisees and staff.
- Deliver and facilitate Academies covering sales, operations, client service, and foundational business practices.
- Lead workshops designed to strengthen operational processes and best practices throughout the organization.
- Partner with operations and sales leaders to ensure training content is relevant, actionable, and addresses evolving business needs.
- Coach and mentor employees and franchise teams in both sales techniques and operational competencies, boosting overall effectiveness.
- Adapt facilitation strategies to engage learners of all backgrounds—emphasizing skill development, confidence, and career growth.
- Pilot new training initiatives, gather participant feedback, and share insights for continuous improvement.
- Support workshops and seminars at City Wide’s annual convention, focusing on both sales leadership and operational innovation.
- Maintain accurate records of training activity, attendance, and completion in our LMS.
- Provide ongoing coaching and support to reinforce key concepts and ensure meaningful impact beyond the classroom.
- Assist with scheduling, material preparation, logistics, and travel as needed for company-wide and franchise-focused training programs.
- Candiadte must be located in the Kansas City Metropolitan Area; Relocation assistance is available.
What We’re Looking For
- Bachelor’s degree in business, education, human resources, or related field.
- 5–7+ years of experience facilitating corporate training with emphasis on sales, operations, and business development—franchise experience preferred.
- Demonstrated expertise in designing and leading sales and operational training programs that drive measurable performance.
- Outstanding facilitation, communication, and presentation skills.
- Ability to connect with diverse audiences in both virtual and in-person formats, inspiring them to achieve meaningful results.
- Strong organizational skills for managing complex training schedules and multiple programs.
- Proficient in Microsoft Office, Google Workspace, CRM systems, Power BI, and virtual platforms (Microsoft Teams, Copilot).
- Corporate training certifications (CPLP, SSGI, or sales/operations-specific credentials) are a plus.
City Wide Franchise offers a competitive compensation structure to include bonus and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide Franchise prides itself on a culture rich in history and collaboration, within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice!
City Wide Franchise is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com
City Wide is an Equal Opportunity Employer.cc
