Job description
Are you an experienced Business Development Manager or Leader with a track record of effectively guiding inside sales and prospecting teams? Do you possess experience in developing technology and AI-driven processes? Are you a results-oriented team leader who excels in competitive sales settings? If you responded affirmatively, we are looking for you!
The Business Development Manager (BDM) is responsible for leading, coaching, and optimizing a team of Business Development Specialists (BDSs) to prospect, qualify, and generate high-quality B2B sales leads. The BDM will build and maintain a robust sales pipeline to support City Wide franchisees, their sales teams, and the Enterprise Sales team. This role demands a hands-on outbound team leader who thrives in a fast-paced environment, with a strong background in B2B enterprise sales, outbound strategies, and team development. Collaboration with Sales and Marketing is critical to ensure alignment and maximize lead generation efforts.
This position may be onsite in the Lenexa, KS Support Center or may be fully remote.
Key Responsibilities:
· Lead, mentor, and support the Business Development Specialists, fostering a high-performance culture focused on achieving daily activity goals and appointment targets for assigned franchisees.
· Collaborate closely with Marketing to align campaign strategies, messaging, and lead qualification criteria.
· Coach, motivate, and develop BDSs to consistently exceed pipeline goals through best practices in personalized outreach via email, LinkedIn, and cold calling. Conduct regular training on outbound prospecting, objection handling, and positioning.
· Develop tailored outbound prospecting playbooks aligned with specific service offerings and campaigns.
· Manage and continuously improve technology tools used by the team, including CRM, sales engagement platforms, intent data, AI tools, and call technologies to maximize efficiency.
· Analyze call center and campaign data using advanced reporting tools; generate performance reports and leverage analytics to implement continuous improvements. Monitor key performance metrics such as conversion rates, email engagement, call effectiveness, and pipeline attribution, providing actionable feedback.
· Build and nurture relationships with franchisees to support lead generation efforts and align strategies.
· Manage budget, sales forecasts, and revenue tracking to ensure targets are met or exceeded.
Required:
- 5+ years of proven success in building and leading inside sales teams, with a strong track record in B2B sales development.
- Extensive experience with outbound sales strategies, particularly enterprise prospecting.
- Familiarity with evaluating and implementing prospecting technologies, including intent data, AI tools, sales engagement platforms, and call technologies.
- Proficiency with CRMs (such as Microsoft Dynamics), LinkedIn Sales Navigator, Microsoft Office Suite; experience with Power BI and data analytics tools a plus.
- Exceptional communication, coaching, and strategic thinking abilities.
- Data-driven mindset with the capability to analyze metrics, optimize team performance, and drive continuous improvement.
- Prior franchise industry experience is highly desirable.
Core Competencies:
- Outbound Sales Leadership
- Technology-Driven Operations
- Data-Driven Decision Making
- Workforce Optimization
- Process Automation and Improvement
- Coaching and Talent Development
- Customer-Centric Communication
- Change Management
City Wide Franchise offers a competitive compensation and benefits, including medical, dental, vision, employer paid life insurance and a 401(K) employer match!
More on City Wide…
City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com
City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.
City Wide is an Equal Opportunity Employer.
