Job description
Do you know Lenovo? The name of the global technology leader, advancing the future with innovative PCs, smart devices, and cloud solutions. Join an inclusive, forward-thinking team that values diverse perspectives, champions bold ideas, and empowers each team member to make a meaningful impact worldwide. If you’re fluent in German, comfortable working in English, passionate about helping people, and up for a new challenge, this might be your perfect role.
As a Customer Care Executive, you’ll manage customer issues from start to finish, working with customers and internal teams to resolve claims promptly and professionally. This role centres on building strong relationships and understanding client needs, especially in escalated cases. Your goal is to deliver outstanding service and help us meet key performance targets.
What is your mission?
Support Lenovo Customers: Handle incoming cases from VIP customers, primarily through email and in some situations making outbound calls may also be necessary.
Problem-Solve: Use cutting-edge Lenovo tools to guide customers through case resolution, and work with your teammates to crack tricky cases.
Be Empathetic: Connect with customers from all backgrounds, ensuring everyone feels heard and valued.
Reliability: Ability to work within the set deadlines and comply with SLAs and get in touch with customers over the phone from time to time.
Team Collaboration: Work together to hit personal and team goals in an environment where your unique perspective is always appreciated.
To be a Brand Ambassador: Be a Lenovo expert – sharing knowledge about their awesome products and reflecting Lenovo’s commitment to innovation and inclusivity.
What do we look for?
Fluent in Dutch: You’re confident communicating in Dutch, both written and spoken.
English Communication: You’ll be working with an international team, so you need to be comfortable in English too!
Great Communication Skills: with a focus on customer interactions.
Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.
Skilled at managing complex situations: that involve multiple teams to keep customers satisfied.
Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.
Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
Ability to stay calm: and handle high-pressure situations, especially with sensitive cases (like social media, executive escalations, and legal cases).
Location & Eligibility: Be eligible to work in Slovakia, office is in Bratislava.
What we offer
- Starting date: October
- Contract Type: Temporary 6 Months
- Working schedule: Full Time (40 hours per week), 5 days per week
- Working hours: Monday - Friday from 9 am to 6 pm.
- Highly competitive base salary of €21,000 per year gross, in addition to:
- 6,60€/day meal voucher (132€/month).
- A commuting allowance of €50 per month (€600 per annum).
- Monthly incentives based on performance up to €150
- Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences.
- Hybrid working model in an outstanding work location and facilities in our offices in Bratislava.
- Fully paid training that optimally prepares you for your job - 2 weeks duration (office-based).
Additional Benefits:
- Multisport Card
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Who we Are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#wecare#wearecurious#weachievetogether
