Job description
Description
Role Overview:
The Client Onboarding Product Owner (PO) acts as the critical bridge between Front Office, Compliance, Operations, and Technology squads. Reporting functionally to the Lead Product Owner, this role is pivotal in modernizing the existing current state infrastructure. Unlike a traditional project management role, this position focuses on value delivery and governance. You will not only manage the product backlog but also play a lead role in establishing rigorous Agile Ways of Working, ensuring that the “engine” of delivery runs efficiently, transparently, and in adherence to risk standards.
Role and Responsibilities:
This role is responsible for owning the specific product module (Client Onboarding), managing the backlog, and ensuring the delivery squad creates usable, compliant, and high-value software. You will manage responsibilities across three key pillars:
Establish Governance & Ways of Working:
Define Agile Standards: Drive the standardization of Agile ceremonies (Sprint Planning, Refinement, Retrospectives) and ensure the squad adheres to the “Definition of Ready” and “Definition of Done.”
Backlog Governance: Establish a strict governance framework for Jira management, ensuring all Epics and User Stories meet granularity and acceptance criteria standards before entering development.
Stakeholder Interlock: Create a structured forum for gathering requirements from diverse stakeholders (AML, Credit, Front Office), transforming vague requests into actionable, governed product requirements.
Documentation Excellence: Enforce a culture of living documentation (e.g., Confluence) where functional specifications and process flows are updated in real-time to support audit and regulatory traceability.
Drive Product Delivery & Roadmap:
Backlog Ownership: Own and prioritize the specific backlog for Client Onboarding, making hard trade-off decisions between new features, tech debt, and regulatory remediation.
End-to-End Transformation: Lead complex onboarding workflow transformations (e.g., implementing Fenergo/Pega or internal build), moving from business case through to hyper-care.
Release Management: Work with the Scrum Master and Tech Lead to plan release windows, managing dependencies with downstream systems (e.g., Reference Data, Screening, Core Banking).
UAT & Verification: Act as the primary acceptor of work, ensuring that developed features match the business intent and pass all quality checks before UAT initiation.
Strategic Alignment & Stakeholder Management:
Voice of the Customer: Act as the trusted advisor to the Front Office and Operations, translating their pain points into technical solutions that reduce “Time to Revenue.”
Regulatory Alignment: Partner closely with Financial Crime Risk (FCR) to ensure the product remains compliant with evolving KYC/AML regulations in North America and globally.
Transparency: Clearly communicate progress, blockers, and velocity metrics to the Lead Product Owner and steering committees through quarterly reviews (QBRs) and sprint demos.
Requirements
Skills and Experience:
- As a Client Onboarding Product Owner, you are expected to operate at the intersection of Business, Regulation, and Technology with at least 10 years experience.
You will have the following core competencies:
Governance Mindset: Ability to create structure in chaos. You know how to implement workflows that prevent scope creep and ensure auditability.
Regulatory Fluency: Deep understanding of E2E Client Lifecycle Management, specifically KYC/AML, Dodd-Frank, EMIR, and MiFID regulations.
Tech-Savvy: Proficiency in Client Onboarding Workflow Technologies (e.g., Fenergo, Pega, Appway, Salesforce) and an understanding of API integration concepts.
Agile Proficiency: Expert user of Jira and Confluence. Experience working in Scaled Agile (SAFe) or LeSS frameworks is highly desirable.
You will demonstrate the following behaviors:
Structured Thinker: Able to break down high-level regulatory policy into atomic, testable user stories.
Resilient Negotiator: Able to say “no” or “not yet” to senior stakeholders to protect the integrity of the sprint and the product roadmap.
Data-Driven: You use metrics (Burn-down, Velocity, Cycle Time) to identify bottlenecks in the “Way of Working” and propose improvements.
Influencer: A strong communicator able to influence ‘up and down’ the project structure, bridging the gap between developers and bankers.
How We Work:
Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
This is a permanent, full-time position located in Sydney, Australia. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for Australia is mandatory.
Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients’ offices or our own offices depending on the client) aligns to what our clients’ policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.
Who We Are:
Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.
