Job description
Description
Role Overview:
Lead the delivery of Client Lifecycle Management (CLM) business analysis across complex banking and financial services engagements. Own end-to-end analysis workstreams, ensuring high-quality outcomes across CLM technology implementations, regulatory change, and operational transformation initiatives. Partner with client stakeholders across Compliance, Operations, Front Office, Risk, and Technology to shape requirements, drive alignment, and support delivery decision-making.
Role and Responsibilities:
Lead the delivery of CLM business analysis across complex banking and financial services engagements.
Own end-to-end analysis workstreams, ensuring high-quality outcomes across CLM technology implementations, regulatory change, and operational transformation initiatives.
Partner with client stakeholders across Compliance, Operations, Front Office, Risk, and Technology to shape requirements, drive alignment, and support delivery decision-making.
Oversee the definition and documentation of CLM business requirements, business rules, and process designs covering onboarding, KYC/CDD, client classification, and ongoing review.
Contribute to the design of target operating models (TOMs), process optimisation, and control frameworks across the client lifecycle.
Provide functional design leadership and testing oversight, including review of test strategies, scenarios, and UAT outcomes for CLM platforms.
Act as a senior interface between business and technology teams, ensuring requirements are translated into clear, pragmatic implementation specifications.
Guide integration of CLM solutions within wider enterprise technology landscapes, working closely with architects and delivery teams.
Support Agile and hybrid delivery models, contributing to planning, backlog prioritisation, and delivery governance.
Mentor and quality-assure the work of Consultants and Senior Consultants, promoting best practices in analysis, documentation, and stakeholder engagement.
Contribute to internal capability development, including CLM methodologies, accelerators, and reusable assets.
Requirements
Skills and Experience:
3-5 years of experience in Banking or Financial Services, including significant experience as a Business Analyst or Consultant with deep Client Lifecycle Management (CLM) expertise.
Proven experience leading workstreams or small teams on CLM initiatives, technology implementations, or regulatory programmes.
Strong understanding of CLM processes including client onboarding, KYC/CDD, client risk assessment, classification, periodic and event-driven reviews.
Solid knowledge of regulatory frameworks impacting CLM (e.g. AML/CFT, FATCA, CRS, local and regional regulatory requirements); APAC experience is highly desirable.
Experience engaging senior client stakeholders and operating with a high degree of autonomy in client-facing environments.
Familiarity with CLM platforms, utilities, or vendor solutions; understanding of modern technology architectures is advantageous.
Strong analytical and problem-solving skills, with the ability to structure complex problems and guide teams toward pragmatic solutions.
Excellent written and verbal communication skills, with strong review and quality-assurance capability.
Experience working within Agile or hybrid delivery models.
Demonstrated ability to coach, mentor, and develop junior team members.
Consulting mindset with the ability to balance delivery excellence, client expectations, and internal capability building.
How We Work:
Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
This is a permanent, full-time position located in Singapore. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for Singapore is mandatory.
Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients’ offices or our own offices depending on the client) aligns to what our clients’ policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.
Who We Are:
Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.
