Job description
Description
Role Overview:
Provides senior leadership and deep subject matter expertise across large-scale Client Lifecycle Management (CLM) transformation programmes for Tier 1 banking clients. Acts as a trusted advisor to executive stakeholders, shaping CLM strategy and overseeing the delivery of complex, regulatory-driven change across the end-to-end client lifecycle.
Leverages extensive experience in CLM processes and technologies to ensure solutions are scalable, robust, and aligned to regulatory expectations, while also developing senior talent and strengthening the consultancy’s CLM capability and market position.
Role & Responsibilities:
Provide senior leadership and subject matter expertise across large-scale Client Lifecycle Management (CLM) transformation programmes for Tier 1 banking clients, with deep authority in CLM technologies, rules engines, and orchestration-layer design.
Act as the senior CLM authority on client engagements, shaping overall CLM strategy, target-state architecture, solution direction, and delivery approach across complex regulatory and operational landscapes.
Lead and oversee critical CLM workstreams within major change programmes, ensuring alignment between business objectives, regulatory expectations, rules-driven decisioning, and technology delivery.
Partner with executive-level client stakeholders across Compliance, Operations, Technology, Risk, and Front Office to influence decision-making and drive consensus on enterprise CLM design, rules strategy, and orchestration models.
Provide deep expertise in CLM business rules, decisioning frameworks, policy interpretation, and rules governance, ensuring consistent, transparent, and scalable application across the end-to-end client lifecycle.
Guide the design and evolution of enterprise-wide CLM solutions, including rules engines and workflow orchestration layers, ensuring robustness, scalability, regulatory defensibility, and alignment to industry best practice.
Shape and assure target designs for rules engines and orchestration layers, including rule modularisation, versioning, exception handling, and integration with case management, screening, and data platforms.
Ensure delivery quality across CLM initiatives through strong governance, assurance, and senior oversight of analysis, solution design, rules configuration, and testing activities.
Lead, mentor, and develop senior consulting staff, fostering deep CLM capability, technology fluency, and thought leadership across the consultancy.
Contribute to the firm’s CLM proposition, methodologies, rules and orchestration design patterns, accelerators, and intellectual capital.
Support senior client engagement, account development, and trusted-advisor relationships in collaboration with consultancy leadership.
Requirements
Skills and Experience:
15+ years of experience in Banking or Financial Services, with deep, end-to-end Client Lifecycle Management (CLM) expertise.
Extensive experience delivering and leading large-scale CLM change programmes within Tier 1 banks, including multi-year, multi-workstream transformations.
Proven track record acting as a senior CLM authority for regulatory, operational, and technology-enabled change initiatives.
Deep understanding of CLM processes including client onboarding, KYC/CDD, client classification, risk assessment, ongoing monitoring, periodic and event-driven reviews.
Strong hands-on and strategic experience with CLM technologies, platforms, utilities, and decisioning or rules-based solutions.
Comprehensive knowledge of global and regional regulatory frameworks impacting CLM (e.g. AML/CFT, FATCA, CRS), with strong APAC regulatory exposure highly desirable.
Experience engaging at C-suite and executive committee level within large financial institutions.
Demonstrated ability to operate in complex, matrixed environments and influence across business, technology, and regulatory functions.
Strong leadership, mentoring, and talent development capabilities, with experience building and leading high-performing consulting teams.
Exceptional communication and stakeholder management skills, with the ability to articulate complex CLM concepts to senior audiences.
Trusted-advisor mindset with the credibility to represent the consultancy at the most senior client levels.
How We Work:
Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
This is a permanent, full-time position located in Singapore. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for Singapore is mandatory.
Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients’ offices or our own offices depending on the client) aligns to what our clients’ policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.
Who We Are:
Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.
