Job description
About Dialpad Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.
Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real-time insights and automation for our customers.
We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As Director of Manila Sales, you will lead our VSB and Small Business teams to drive growth and expand Dialpad’s client base. In this role, you’ll oversee a team of Managers, guiding them in engaging prospective customers, understanding their needs, and delivering tailored solutions. You’ll collaborate cross-functionally with Sales, Marketing, Product, and Channel teams to align on growth objectives, optimize the sales process, and accelerate lead generation.
A key part of your role will be coaching your team to achieve both short- and long-term goals while recruiting and developing top talent. By leveraging market insights and data-driven strategies, you’ll foster strong client relationships that fuel sustainable business growth.
You are an energetic and motivated sales leader who thrives in fast-paced environments. Passionate about helping businesses transform their communications, you bring resourcefulness, collaboration, and a results-driven mindset that makes you a strong asset to our leadership team.
Our VSB and Small Business teams are central to Dialpad’s revenue growth and customer acquisition strategy. Working closely with Channel Partners, Sales Engineers, and Sales Managers, these teams drive sales by uncovering market opportunities and continuously refining the sales process for efficiency and impact.
This position reports to our Area Vice President, Manila Sales, and is based in our Pasig City, Metro Manila Office.
What you’ll do
Oversee Manila Small Business Sales Divisions as a 2nd-line leader
- Traditional VSB (1–9 employees): driving growth, optimizing processes, and mentoring managers to deliver consistent performance and new business wins.
- T-Mobile Manila: scaling a rapidly growing team, sustaining high engagement, and delivering on ambitious growth targets in close collaboration with global stakeholders.
- SMB (10–30 employees): driving customer growth and retention in this strategic segment, maximizing expansion opportunities, and strengthening full-cycle account management.
Build and develop talent: Recruit, coach, and mentor high-performing Sales Managers and AEs, creating a strong pipeline of future leaders.
Engage in the sales cycle: Provide executive alignment, strategic leadership, and hands-on support to win key deals.
Shape strategy: Contribute to planning, pipeline creation, and process optimization to accelerate SMB growth.
Drive innovation: Experiment with new prospect engagement strategies, enhance win rates, and elevate the customer experience.
Deliver results: Plan and execute sales strategies to exceed projections, leveraging data and cross-functional collaboration for market insights and growth initiatives.
Optimize operations: Improve tools, systems, and processes to increase efficiency, while managing resources and budget to support product enhancements and new launches.
Skills you’ll bring
- Example Revision: Core Requirements:
- 5-8+ years of B2B SaaS sales experience, with a proven track record in the SMB segment.
- 3-5+ years of people management experience, including 2+ years leading other managers.
- Demonstrated ability to work cross-functionally with marketing, product, and revenue operations teams.
- Leadership & Soft Skills:
- Strong emotional intelligence with a track record of inspiring, mentoring, and developing high-performing teams.
- Analytical mindset with proficiency in data-driven decision-making and forecasting.
- Experience with MEDDPICC or other value-selling frameworks is highly preferred.
- Ability to drive innovation and continuous improvement within a fast-paced, high-growth environment.
- Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
- Able to work in a HYBRID setup
- Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
- Excellent internet connectivity required.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
