Job description
Role Overview
The Operations & Technical Support Specialist will be responsible for three key areas:
1. Reporting & Spreadsheet Management (Daily Work)
- Build and update daily disposition and performance reports in Google Sheets.
- Cross-reference law firm client data with internal call logs and publisher data.
- Use AI tools (we’ll provide systems) to help generate and format robust reports for publishers.
- Maintain accuracy, consistency, and timely delivery of all reporting.
2. Technical Integrations & API Setup
- Assist in configuring and maintaining integrations between call software (e.g., TrackDrive) and client/publisher systems.
- Work with JSON, API specs, and webhook configurations.
- Help troubleshoot data flow issues and ensure proper call/lead attribution.
- Work from frameworks we provide—foundational technical knowledge is required, but we will train you on our systems.
3. Quality Assurance & Publisher Support
- Join group chats with publishers to respond to real-time requests.
- Investigate call issues or lead quality concerns directly inside TrackDrive and related platforms.
- Report findings clearly to publishers (e.g., “Here’s what happened with this call”).
- Conduct ongoing QA to maintain high lead quality.
4. Business Development Support (Light Tasks)
- Assist with list building, CRM data cleanup, and outreach preparation.
- Work with basic CRM and outreach tools (no prior experience needed—just comfort with learning software).
- Apply context and independent thinking—not just follow strict SOPs—to identify useful prospects, apply filters, and support sales initiatives.
What We’re Looking For
Required Skills & Attributes
- Strong competency in Google Sheets (lookups, cross-referencing, structured workflows).
- Basic understanding of APIs, JSON, and how integrations work.
- Ability to learn technical systems quickly.
- Excellent communication skills (written + async).
- High attention to detail and reliability—this role handles mission-critical daily tasks.
- Initiative, intuition, and problem-solving ability—not just following checklists.
Nice-to-Have (Not Required)
- Experience with call tracking software (e.g., TrackDrive, CallRail, etc.).
- Background in lead generation, digital marketing, or call-based performance marketing.
- Prior QA or data-ops experience.
- CRM or outreach tool experience.
What We Offer
- $1,200–$1,500 USD/month, depending on experience.
- Work directly with the founders in a fast-moving, highly entrepreneurial environment.
- Clear SOPs + training (but also space for autonomy).
- Opportunity for long-term growth as the company scales.
- A meaningful role where your work directly impacts revenue and partner success.
- Performance-based pay and bonus opportunities may be available, allowing high performers to earn additional compensation.
Benefits
- Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
- Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
- Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.
Salary: USD $1,200–$1,500 / month
Location: Remote
Type: Full-Time
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Application Process:
In place of a traditional initial interview, you’ll be asked to record your responses to the initial interview questions through Loom video recording (questions & instructions are in the application page).
Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.
Please treat this recording as you would a real interview:
- Come prepared and make sure you’re clearly visible on camera.
- Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.
We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.
