Job description
The Client Success & Strategy team at Force Therapeutics is the engine that powers the implementation, support, success, renewal and growth of Force’s growing portfolio of Hospitals, Health Systems and Orthopedic Specialty Practices throughout the US. The Client Success team works with each client in a highly customized fashion to ensure they reach their unique goals while living our mission to extend Force’s reach and impact via hospitals and health system partnerships across the country. We are looking for an experienced Clinical Operations Advisor with a track record of managing a portfolio of clinical clients.
As the Clinical Operations Advisor, you will participate in the implementation and ongoing management from a clinical perspective within and across health systems and ASCs. You will help to establish clinical best practices to help Force clients achieve patient engagement and outcome success.
What you’ll do:
Clinical Account Management Support: You partner with your Client Success colleagues to create clients’ clinical strategies throughout the entire customer journey from implementation to renewals. This entails preparation for and participation in client meetings as well as follow up on specific clinical tasks.
Clinical Expertise and Guidance: You bring clinical expertise to assist health systems and providers measure, monitor, and improve care plans, according to evidence-based practices. You’ll use your deep understanding of the Force platform to be able to effectively answer providers’ questions related to protocol, content development, and optimization
Operational Excellence and Service Automation: You will independently oversee implementations and ongoing clinical support functions with an eye toward identifying areas to create efficiency while delivering excellent outcomes.
Clinical Data Insights and Analytics: You are comfortable looking at and gleaning insights from data. You have a passion for leveraging your clinical expertise, research, and data, in combination with technology to drive success across your client base.
What you bring:
Experience in Health System Account or Patient Management: You bring 2-4 years of experience in health system account or patient management with an emphasis on clinical strategy.
Exceptional Communication and Leadership Skills: You are a clear, concise, and credible communicator, capable of leading discussions with clinical and executive stakeholders. Ability to guide and mentor others within your team.
Customer-centric Approach with Empathy and Trust-Building Skills: You have deep empathy for customer stakeholders. You are adept at building high-trust relationships by understanding and advocating for client needs, motivations, and challenges.
Clinical Expertise: You bring a degree in a clinical care specialty (i.e. nursing, PT / OT, PTA, COTA, other) to guide your strategic and clinical support of client protocols, best practices along with supporting product enhancements.
Why Force
At Force Therapeutics, we’re reshaping the future of remote therapeutic care. Our trailblazing platform, backed by insights from over 70 leading healthcare centers and millions of clinically-validated patient data points, not only intelligently extends clinicians’ reach but also engages patients at every pivotal moment of their care journey, from surgery scheduling to recovery. Serving 700,000 patients across hundreds of national facilities and validated by 145 studies, our impact resonates in both clinical and financial spheres. As we edge closer to a transformative phase of explosive growth, we’re seeking dynamic team members to join our journey.
At Force Therapeutics, the well-being and growth of our team members comes first. Our robust benefits package reflects this commitment, ensuring that every aspect of our employees’ professional and personal lives is supported:
- Medical, Dental, and Vision Insurance: Comprehensive coverage to ensure you and your family’s health needs are always met.
- 401k Retirement Planning: To set you up for long-term financial security with a company match.
- Pre-tax Commuter Benefits: Pre-tax option towards parking and transportation to help you get around town.
- Generous PTO: Ample vacation time, unlimited safe and sick time, volunteer time off, and extra holidays, so that you take the time you need.
- Summer Fridays: A nod to work-life balance, ensuring you get the most out of those sunny summer days.
- Remote-Friendly Workplace: We believe doing your best work means providing the flexibility to do that work in the environment where you feel most productive.
Pay Transparency Notice
At Force Therapeutics, we prioritize transparency and fairness in all aspects of our business, including the way in which we compensate our people. To ensure that all candidates and employees understand our compensation structure, we provide clarity on pay ranges for each role. Our intention is to provide equal opportunities, eliminate pay gaps, and maintain competitive salaries benchmarked against industry standards.
The base salary range for this role is : $75,000 - $85,000 per annum*
*Salaries are determined based on qualifications, experience, and other relevant factors. Adjustments may be made to accommodate local market conditions and geographic cost-of-living differences.
Equal Employment Opportunity at Force
Force Therapeutics values diversity and is committed to creating an inclusive environment for all team members. We base all employment decisions on merit, qualifications, and business needs, without regard to race, color, religion, belief, national or social origin, sex, age, physical or sensory disability, HIV status, sexual orientation, gender identity/expression, marital status, military service, or any other protected status. We proudly encourage candidates of diverse backgrounds and experiences to apply.
Disclaimer for Job Postings
Our company only posts job openings on our official website and LinkedIn. We do not use social media platforms or personal messaging apps for job postings. Legitimate communication from our company will come from official email addresses associated with our domain (forcetherapeutics.com). If you encounter what you suspect to be a fraudulent job posting or communication claiming to be from our company, please report it to us immediately via [email protected].
