Job description
About GetYourGuide
GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.
Team mission
We are seeking an enthusiastic and results-driven (Senior) Account Manager to join our Greater China Sales Team. Based in the Hong Kong office, you will play a pivotal role in GetYourGuide’s growth by managing and expanding relationships with our most important accounts in the Mainland China region. At the forefront of the travel experience industry, you will support GetYourGuide’s mission to create unforgettable experiences for travelers in Mainland China.
You will:
- Develop and maintain strong, long-lasting relationships with our largest and most complex accounts, focusing on their success and maximizing their value on the GetYourGuide platform.
- Identify and lead growth initiatives with your top accounts, from idea generation to implementation, project management, success tracking, and reporting. Leverage internal cross-functional partners when appropriate.
- Pitch and win defined opportunities such as bringing new activities online, increasing availability, and negotiating improved commercial terms and supplier operations.
- Solve customer and supplier issues including maintaining a low cancellation rate and ensuring high-quality product delivery.
- Review activity performance, provide regular reports and insights, and proactively share opportunities for improvements to ensure account success.
- Educate suppliers on how to use our backend tools to maximize their performance and customer satisfaction.
- Stay up-to-date with tourism trends and the competitive landscape in your destinations, ensuring our offerings remain best-in-class.
Who you are
- At least 5 years of : B2B, OTA, tech, or e-commerce sales experience, with a proven track record of handling large and complex accounts and exceeding targets.
- Fluent in Mandarin (native as a plus) and native in Simplified Chinese writing, with excellent English communication skills (written and spoken); experience in an English-led international workplace.
- Thrive in meeting and exceeding sales targets; self-motivated, innovative, and data-driven.
- Strategic and results-focused, with strong business acumen and the ability to influence both internally and externally.
- Excellent relationship-building, communication, and problem-solving skills.
- Strong stakeholder management skills, adept at influencing decision-makers across all functions.
- Experience working efficiently with CRM tools (Salesforce is a plus).
- Passionate about travel, customer-centric, and eager to make a meaningful impact.
- A true team player who enjoys collaborating with colleagues and partners.
How we set you up for success:
- Invest in your development with an annual personal growth budget
- Enjoy flexibility with a hybrid work-from-home and telecommuting policy
- Yearly Global Summit at our headquarter in Berlin, Germany
- Monthly public transport and gym & fitness membership allowance
- GetYourGuide discounts for your friends and family
And more…
We look forward to hearing from you
Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via [email protected].
We are an equal-opportunity employer
Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.
Important notice: Protect yourself from recruitment scams
We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to [email protected]. Stay vigilant and protect yourself from recruitment scams.
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