Job description
Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.
The Account Manager, Provider Engagement will play a key role in building and strengthening relationships with physicians and clinical partners who utilize Heartbeat Health’s services. This individual will be responsible for proactive engagement with physicians, ensuring they understand and effectively use our platform, and supporting adoption and satisfaction. The Account Manager will serve as the primary point of contact for physician accounts, driving retention, growth, and overall success.
About The Role:
- Serve as the main point of contact for physician partners, ensuring strong communication and relationship management
- Conduct outreach via calls, emails, and virtual meetings with physicians to introduce and reinforce the value of Heartbeat Health’s offerings and identify improvement opportunities.
- Collaborate with the implementation team to partner on new provider onboarding programs, ensuring successful adoption and sustained engagement.
- Support onboarding, training, and continued adoption of the Heartbeat Health platform and services.
- Act as a trusted partner by understanding physician needs, workflows, and challenges, tailoring solutions to support them effectively.
- Collaborate cross-functionally with Clinical, Product, and Operations teams to resolve physician issues/improve workflows quickly and effectively.
- Monitor engagement metrics and proactively address low utilization or satisfaction concerns.
- Share insights and performance reports with providers, highlighting impact on patient care and outcomes.
- Collaborate with the account team to leverage provider insights and identify opportunities to expand relationships, driving adoption of new services, programs, or initiatives that support organizational growth.
- Gather feedback from physicians and relay insights to internal teams to help improve products and services and stay informed about industry trends, competing solutions, and provider feedback to benchmark Heartbeat Health’s services and identify differentiating opportunities
- Ensure physician partners are aligned with compliance, quality, and regulatory standards.
- Identify champions within provider organizations to drive advocacy and expansion.
About You:
- Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience).
- 5+ years of account management, customer success, or physician relations experience in healthcare.
- Experience working directly with physicians or clinical staff strongly preferred.
- Strong interpersonal and communication skills with the ability to build rapport and credibility.
- Excellent organizational skills with the ability to manage multiple accounts and priorities.
- Comfort with digital health platforms, telemedicine, or healthcare technology solutions.
- Proactive problem-solver who can anticipate needs and deliver solutions with minimal supervision.
About Our Culture:
We are mission-driven: we’re revolutionizing the way cardiovascular care is delivered
We are fast-paced & agile: we move quickly, iterate often, and value experimentation
We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
We care about diversity: diversity allows us to build an excellent patient experience
We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
