Job description
Our Company:
At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.
Your Role at Impact:
As Senior Marketing Development Representative, you will be the first line of contact at Impact responsible for generating new business through inbound opportunities by helping prospects understand the value of Impact. Using a multitude of sales methods and tools, you will discover, plan and prospect new accounts that will drive long-term success for our customers and our business.
What You’ll Do:
- Consistently achieve or surpass quota by executing the omni-channel inbound prospecting strategy and generating qualified opportunities for the Account Executive team.
- Respond promptly to inbound contact forms, inquiries, web chats, and emails, providing informative and helpful responses to assess prospect needs and qualification.
- Efficiently qualify potential customers, educate prospects, and build interest, urgency, and credibility during conversations.
- Use sales tools effectively and record relevant contacts, accounts, and opportunities in Salesforce daily, following established processes.
- Apply impact.com’s sales processes and methodologies to engage target contacts and convert conversations into opportunities.
- Meet response time SLAs for inbound inquiries, ensuring a seamless, efficient experience for customers up to their first salesperson meeting.
- Provide valuable market and messaging feedback to leadership to help improve the company’s selling strategy.
- Work systematically and meticulously to achieve KPI goals, demonstrating urgency, thoroughness, and tenacity to create a strong first impression with prospects.
- Collaborate with Marketing on cross-team initiatives such as industry events, demand generation campaigns, and content to support pipeline growth.
- Actively pursue self-improvement in process and execution, support team member growth, and display initiative and proactivity in daily work.
What You Have:
- Shadow Senior BDRs to learn best practices and “how-tos.”
- Develop strong customer service skills.
- Strengthen oral and written communication skills.
- Build persuasive communication abilities.
- Maintain a detail-oriented approach.
- Bachelor’s Degree required,Master’s degree a plus
- Experience in any customer-facing service industry (retail, telesales, real-estate etc.)
- Excited by the prospect of getting an incredible amount of experience with all critical business functions - Sales, Business Development, Marketing, Client Services, Product, Tec hnology and Finance
- Knowledge of Salesforce.com is a plus
- Above all else - hungry, humble and smart. Self-motivated and can get passionate about m arketing & technology
- Fluent in Chinese and English
Benefits/Perks :
- Hybrid work environment
- Responsible PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- 6 months paid Primary caregiver leave Private Health insurance Mental Health & Wellness care via Modern Health
- Restricted Stock Units
- 3-year vesting schedule pending Board approval
- Internet Allowance
- Fitness activity fee reimbursements
- Technology stipend
- Bi-weekly lunches
- Training & Development
- Learning the advanced partnership automation products
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
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