Job description
Description
Client Success Director (Onsite in Princeton, NJ | Open to US-based candidates only)
Position: Full-time employee
Location: Remote, with travel
Open to: US -based candidates only
Required: 10+ years of experience in both Learning and Development and Account Management
Are you a strategic, client-focused leader with a passion for building strong relationships and driving business growth? We’re looking for a Client Success Director to serve as a trusted advisor to our enterprise clients, ensuring a seamless experience while expanding partnerships. This role is critical to our success, integrating services, fostering collaboration, and driving revenue growth through proactive account management. If you thrive in a consultative, growth-oriented environment and excel at building high-impact client relationships, we want to hear from you!
What You’ll Do
Serve as the client advocate and primary point of contact, ensuring a seamless and positive experience.
Build trusted relationships with senior stakeholders and key decision-makers.
Drive account growth through cross-selling, upselling, and strategic planning.
Oversee service delivery, ensuring SLAs, governance, and risk mitigation strategies are met.
Lead Quarterly and Yearly Business Reviews (QBRs/YBRs) to assess performance and identify growth opportunities.
Partner with leadership to ensure revenue protection, profitability, and long-term account success.
Negotiate service agreements and oversee account reporting and performance tracking.
Proactively resolve challenges using strong problem-solving and conflict resolution skills.
Requirements
What You Bring
10+ years of experience in Learning & Development and Account Management, leading revenue and profitability for enterprise accounts.
Proven success in driving account expansion through cross-selling, upselling, and strategic planning.
Strong relationship-building skills, with the ability to serve as a trusted advisor to senior stakeholders.
Expertise in data analysis, using insights to drive solutions and optimize account performance.
Experience leading high-performing teams and collaborating across multiple functions.
Exceptional communication, negotiation, and problem-solving skills, with a proactive and consultative approach.
Ability to manage complex client engagements, ensuring service excellence and risk mitigation.
Bachelor’s degree required.
Excited to build lasting client relationships and drive meaningful growth? Join us onsite in Princeton, NJ—apply today and let’s create success together.
