Job description
Company Description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
Responsibilities
- To manage the debtor’s book for IQEQ Mauritius, in line with the Group Credit Control Policy
- Monitor and manage the credit control processes, ensuring adherence to IQEQ policies and procedures
- Maintain contact list of debtors and debtors’ days
- Monitor clients’ accounts to ensure timely payments
- Investigate and resolve any irregularities or enquiries (internal and external)
- Generate weekly reports on accounts receivable, collections and credit risk to management, highlighting areas of concern or improvement opportunities.
- Provide detailed statement of accounts
- Liaise with Delivery and business leads to optimize cash collection
- Stay updated on industry trends and best practices related to credit control and propose process enhancements or system improvements when necessary.
- Maintain strong relationships with clients, providing excellent customer service and addressing their queries or concerns related to credit matters.
- Any other duties assigned by management
Key competencies for position and level
- Customer focus
- Drives results
- Communicates effectively
- Develops talent
- Collaborates
Key behaviours we expect to see
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Accuracy
- Approachability
- Attention to detail
- Prioritisation
- Proactivity
- Relationship Building
- Taking ownership
Qualifications
Education / professional qualifications: Degree holder or related Professional qualification
Background experience: At least 3 years of relevant experience
Technical skills: Knowledge of the private equity industry is desirable but not essential
Computer / program knowledge: Highly proficient in MS Office suite
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
