Job description
Description
About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the function
Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24⁄7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About the Role
The Role of Hotel Reservations Team Support is to help out and support the Hotel Reservations Team. The position is limited in time, it’s ideal for entry level candidates, who will receive training on the job from the team members to be enabled to independently support the team during high season. The Hotel Reservations Support learns how to operate DOS System, all MS Office Tools, answering E-Mails from Hotels and internal Sales Team. You will learn to set priorities, learn more about cost awareness and negotiation techniques, so that you will be able to negotiate favorable hotel rates and learn more about prepayments and cancellation policy.
Requirements
Key Responsibilities
Supporting the Hotel Reservations Team with administrative tasks, such as confirming reservations within deadlines, ensuring the daily priorities as defined by supervisor
Ensure priority list, check update and new coming tours
Support in the optimization of web booking tool to avoid overbooking
Optional: negotiate rates, supplements, free pax policy, prepayments, and cancellation policy
To succeed in the role you should have
Any previous experience in any customer service field is desirable
Good written and verbal English skills (essential)
Good written and spoken level of German and an additional Swiss language (French/Italian)
Basic destination and culture knowledge for Switzerland (essential)
Computer literature – experience in working with Microsoft packages (desirable)
We are looking for a person with
Good teamwork and collaboration skills
Flexibility and adaptability
Quality and commitment
What we offer
this is a fixed-term position (Start in January or February 2026 and End: September 2026) with a monthly salary of CHF 2’500
Global Brand: work in an international environment with colleagues across 33 countries and still expanding
Stability: 100 Years at the top of our field and still pushing into new territory
Progression: We reward high performers and look to promote key talent internally
Learning and Development opportunities for growth and Upskilling
A Supportive Management Culture and autonomous working environment
Dedicated Employee Engagement Activities
Flexible & Hybrid Working (Home Office)
Annual Awards and Recognition for high Performers
Friendly and Collaborative work environment
