Job description
Company Description
We are looking for a Strategic Account Manager - Hotel Chains, to join our team of around 1,700 people worldwide to help us power up the traveller’s journey for millions of holidaymakers.
Job Description
The job in brief:
Job Title: Strategic Account Manager - Hotel Chains
Working model: Hybrid, from London, remote from the UK
Team: Hotel Partnerships
Department: Global Hotel Partnerships Value Stream.
Level: Professional
Location: Madrid or London, United Kingdom
Contract: Fixed-Term 1-year (Maternity Cover)
Travel required: average 25% needed
What your impact will be:
- Own and grow the relationship between lastminute.com and our strategic hotel chain partners, ensuring lasting, high-impact collaborations.
- Negotiate and deliver competitive commercial agreements that drive profitable growth and elevate our customers’ travel experience.
- Partner cross-functionally with legal, product, connectivity, and media teams to ensure seamless integration, smooth migrations, and strong marketing partnerships.
- Analyse chain performance, identify opportunities, and lead regular business reviews to ensure mutual success.
- Act as the go-to expert and trusted advisor for both our hotel partners and our regional field teams, providing strategic insight and hands-on support.
Qualifications
Your expertise :
- Proven experience in the online travel, hotel, or distribution industry, with a track record in account management or strategic partnerships.
- Exceptional relationship builder and negotiator — confident influencing at all levels, from hotel executives to internal stakeholders.
- Commercially astute with a strong analytical mindset — you make data-driven decisions and thrive on achieving tangible results.
- Highly organized and detail-oriented, capable of juggling multiple projects and priorities in a fast-moving environment.
- Fluent in English and Spanish (French a plus), and comfortable presenting to both internal teams and external partners. Fluent in English and Spanish (French a plus), given frequent collaboration with UK and Spanish hotel chain
Desirable:
- Previous experience managing multi-market hotel chain partnerships.
- Understanding of hotel connectivity platforms and distribution systems (CRS, PMS, GDS).
- Familiarity with digital media collaborations and co-marketing initiatives.
Additional Information
Perks of working with us:
An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
Shorter working week (36h as full time), with a half working day on Fridays
Flexible start and end of the working day
- Possibility to work from anywhere for a period of time per year defined according to local regulations
How we learn together:
Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content
Other perks:
2 paid days off per year for volunteering purposes
Occasional social events to foster connections among colleagues
Travel industry discounts and flash exclusive staff fares
We support our employees through life’s significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.
Wish you were here? We do, too!
Selection process steps*:
HR interview (10-30 minutes)
1st interview (Manager): soft skills + technical knowledge
Final interview (Director)
Offer extended
(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)
Our commitment to celebrate diversity and generate belonging
At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.
Eligibility criteria:
By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.
