Job description
Salesforce Business & Technical Architect (Sales Ops, AI & Automations)
Job Title: Salesforce Business & Technical Architect – Sales Operations, AI & Automations Location: Remote
Role Summary
We are seeking a Salesforce Business & Technical Architect with strong hands-on Salesforce development and architecture expertise to design, implement, and govern enterprise-scale solutions for Sales Operations, AI, and Automations. This is a hybrid role that blends business strategy alignment with deep technical execution.
The ideal candidate will be both a strategic advisor and a hands-on technical leader — capable of engaging executives on business outcomes while rolling up sleeves to design data models, code in Apex, build LWCs, review pull requests, and architect complex integrations.
Job Description / Key Responsibilities
Business & Solution Architecture
Partner with Sales Ops and Marketing Ops to define capability maps, sales forecasting models, and end-to-end CRM processes.
Translate business needs into Salesforce platform solutions (Sales Cloud, Service Cloud, CPQ, Experience Cloud, Data Cloud).
Own the solution blueprint across Sales processes, AI use cases, and automation workflows.
Technical Architecture & Development Leadership
Lead the design and development of custom Salesforce applications using Apex, Lightning Web Components (LWC), Triggers, Batch/Queueable classes, Platform Events, and Async Processing.
Architect and govern complex integrations with external systems (ERP, LIMS, MDM, Data Warehouse, Marketing Automation) using REST/SOAP APIs, Platform Events, Middleware (MuleSoft/ETL).
Define and manage data modeling, sharing/security architecture, and performance optimization strategies.
Conduct code reviews, enforce coding standards, and mentor developers on Salesforce best practices.
Drive DevOps practices with version control (Git), CI/CD pipelines, test automation, and release governance.
AI & Automations
Embed AI/Einstein/Agentforce into Sales workflows (lead scoring, opportunity insights, pipeline forecasting).
Design and deliver Salesforce Flow Orchestration, Approvals, and Process Automations to streamline Sales Ops.
Collaborate with AI/ML engineers to integrate predictive models, copilots, and intelligent automation into CRM.
Stakeholder Engagement & Governance
Act as the technical advisor and architect-of-record for Sales Ops and CRM transformations.
Facilitate architecture design sessions, PoCs, and executive-level solution reviews.
Establish and enforce architecture governance, RACI models, and technical debt management.
Qualifications
Required
8+ years of Salesforce experience, including architecture, solution design, and hands-on development.
Expert in Apex programming (Triggers, Batch, Async, Platform Events, REST APIs).
Strong expertise in Lightning Web Components (LWC), Aura components, and UI/UX best practices.
Proven experience designing and managing API integrations, event-driven architectures, and middleware.
Strong knowledge of Salesforce Sales Cloud, Service Cloud, CPQ, Experience Cloud.
Hands-on experience with DevOps (Git, CI/CD, SFDX, automated testing frameworks).
Proven ability to conduct code reviews, mentor developers, and enforce coding standards.
Strong communication skills to engage with both executives and technical teams.
Preferred
Salesforce certifications: System Architect, Application Architect, Platform Developer II, or CTA track.
Experience with Einstein Copilot, Agentforce, Data Cloud, MuleSoft, RPA, or Intelligent Document Processing (IDP).
Background in high-scale enterprise integrations and automation-heavy Salesforce programs.
Experience in health-tech, biotech, or B2B SaaS industries.
Success Measures
High-quality Salesforce solutions delivered with scalable architecture and clean code.
Increased Sales Ops efficiency through automation and AI adoption.
Measurable improvements in pipeline forecasting, sales execution, and CRM adoption.
Reduction of technical debt and improved DevOps velocity.
Why Join Us
Be both a strategic Salesforce architect and a hands-on technical leader.
Shape the future of Sales Ops transformation with AI and automation.
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Remote USA
$111,600—$139,500 USD
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page
