Qualtrics

Founded in 2002, we develop Experience Management (XM) software. Our platform helps organizations understand customer experiences, build better teams, and design products.

We offer three main suites:

• XM for Customer Experience: Helps manage digital and physical customer touchpoints.
• XM for Employee Experience: Engages teams and improves manager effectiveness.
• XM for Strategy & Research: Supports product design and market share growth.

Our XM Platform includes AI features like Manager Assist, Customer Care Assist, Frontline Locations Assist, Conversational Feedback, and Text Analytics Insights & Recommendations. These tools help us analyze customer and employee interactions to find key insights.

More than 19,000 clients worldwide use our software across various industries, including retail, government, healthcare, and goods & services. We specialize in areas like online surveys, market research, and all forms of experience management (customer, employee, product, and brand experience).

Our platform currently supports 3 million frontline users and has analyzed 2 billion conversations. For security, we use technologies such as Python, Redis, and AWS Aurora.

Our mission is to build technology that closes “experience gaps.” We aim to bring humanity, connection, and empathy back to business.

Our operations are built around close-knit, high-functioning teams dedicated to serving customers. We value grit, determination, and a human-centered approach in everything we do.

We have a global team of 5,001-10,000 employees. We foster a collaborative, growth-oriented, and fast-paced work environment.

Our culture emphasizes servant leadership, low ego, strategic thinking, and customer-centric problem-solving. Our teams are close-knit, high-functioning, and dedicated to customer service. We value innovation, transparency, proactive learning, and openly sharing ideas, which helps us all learn and grow.

We use a hybrid work model, typically requiring three in-office days per week with flexible remote days. Specific arrangements can vary by location and role.

We offer performance-based promotions and competitive compensation, including salary with uncapped commissions and accelerators for sales roles.

Our benefits include:

• Private health and dental insurance.
• A Qualtrics Experience Program: For example, you can receive $1,800 annually (gross) for personal experiences after one year of eligibility, or 7000 PLN annually (gross) in Krakow.
• A quarterly wellness reimbursement: Such as $300 or 800 PLN (gross) per quarter.
• 401(k) or pension plan with a company match.
• Paid time off and mental health benefits.
• Commuter assistance in some regions.
• Qualtrics swag and participation in team events.