Job description
About OnePay
OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress.
Tens of millions of Americans today are unbanked or underbanked, meaning they don’t have enough money in savings to cover a minor emergency. They pay too much in fees, don’t have access to credit at affordable rates, and have little ability to grow their wealth. OnePay’s vision is to create a single app for consumers to save, spend, borrow, and grow their money, bringing our mission to life with simple and accessible banking, credit, and payments products that deliver a best-in-class experience to millions of customers. Our products include:
Checking and high-yield savings accounts
Domestic and international peer-to-peer payments
Credit Builder and credit score monitoring
Digital wallet / contactless payment solutions
Credit card program
Buy-now-pay-later installment loans at Walmart
Prepaid mobile service
Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry.
There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us!
The Role
In Partner Operations at OnePay, you’ll own the operational relationships with our external partners, ensuring their performance is aligned with our business strategy and customer commitments. Reporting into the Operations leadership team, you will bridge strategy and execution by overseeing partner performance, troubleshooting operational gaps, and enabling scalable growth.
What You’ll Do
Manage day-to-day operations with key external partners, ensuring service quality, compliance, and performance targets are consistently met.
Build scalable processes to monitor and improve partner delivery across banking, payments, and credit programs.
Act as a trusted point of contact between partners and internal stakeholders, translating operational issues into actionable solutions.
Collaborate with cross functional teams internally to align partner operations with company goals and customer outcomes.
Lead problem-solving during escalations, ensuring root causes are addressed and long-term solutions implemented.
You Bring
10+ years of experience in fintech, banking, or financial services operations, ideally with exposure to partner/vendor management.
Proven ability to build and manage external relationships with polish and professionalism; comfortable representing the company in high-stakes conversations.
Strong understanding of operational processes across payments, credit, or banking systems.
Strategic mindset with the ability to translate operational performance into business outcomes.
Customer advocacy mindset with the ability to troubleshoot and do root cause analysis quickly.
Drive and proactivity – everyone here is a builder and executor - Come with an owner mentality.
What We Offer
Competitive base salary, stock options, and health benefits from Day 1
401(k) plan with company match
Remote-friendly (US), flexible time off (FTO), and opportunities for growth
A high-growth, mission-driven, inclusive culture where your work has real impact
Standard Interview Process
Initial Interview with Talent Partner
Technical or Hiring Manager Interview
Team Interview
Executive Interview
Offer!
Equal Employment Opportunity
To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [email protected].
