Job description
What do we do?
Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better.
We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.
The Role:
We are seeking a Senior Enterprise Risk Manager to play a key role in shaping and embedding our Enterprise Risk Management (ERM) framework. This second-line role will support the Compliance & Risk Lead in designing, implementing, and scaling proportionate risk processes that both protect the business and enable growth.
We’re looking for someone who knows what “good” looks like in enterprise risk, but can also build from first principles — creating frameworks, policies, and tools that are pragmatic for a fast-growing environment. This is a hands-on role, suited to someone experienced in designing risk frameworks from the ground up and guiding businesses through the journey of adoption, engagement, and maturity.
This role reports into the Compliance & Risk Lead as part of the Legal & Compliance function. You’ll work closely with the wider Compliance & Risk team while partnering with Legal, Sales, Operations, and Product teams to turn strategy into practice and embed risk management across the business.
What you’ll do:
Framework & Policy Development
Support the Compliance & Risk Lead in developing and implementing Paddle’s risk management strategy and roadmap.
Develop and maintain Paddle’s risk taxonomy, ensuring risks are consistently identified, categorised, and understood across the business.
Take ownership of the Operational Risk Management Framework (ORMF), including standards for RCSAs, control design, control testing, and issue management.
Lead the development, implementation, and continuous improvement of the Enterprise Risk Management Framework (ERMF) and supporting policies.
Define and maintain the Risk Appetite Framework and Statements, driving the development of risk metrics and monitoring against thresholds.
Oversee the process for identifying and assessing strategic and emerging risks, preparing analysis and recommendations for escalation to senior stakeholders.
Risk Governance & Reporting
Lead the coordination of risk governance processes, preparing materials and management information for XLT, Board, and other governance forums.
Ensure risk assessments and reporting are completed on time and to a high standard.
Support the production of simple, concise, insightful risk reporting, enabling senior stakeholders to make risk-based decisions.
Risk Engagement & Assurance
Partner with the broader team and first-line to embed risk management practices into business processes and change initiatives.
Deliver risk training and awareness sessions across the business, building a strong risk culture.
Oversee the remediation of internal audit findings, second-line reviews, and regulatory requirements to ensure timescales are met, producing high quality reporting and MI of progress. .
Champion the use of automation, tooling, and process enhancements to drive efficiency and scalability of the ERM function.
Stakeholder Management
Engage with internal stakeholders (product, operations, finance, technology) to ensure alignment and effective risk oversight.
Represent the enterprise risk perspective in interactions with regulators, auditors, and external stakeholders.
We’d love to hear from you if…
You bring 7–10 years of experience in risk management (first or second line), ideally with a background in operational or enterprise risk within financial services, fintech, or payments.
You know what “good” looks like in risk management, but can design frameworks from first principles that work for a scaling business.
You have had experience in designing risk frameworks, policies, and tools from the ground up, and guided businesses through adoption and maturity.
You have hands-on experience with core risk processes including risk and control self-assessments (RCSAs), control design, issue and incident management, and risk reporting.
You’re comfortable balancing pragmatic solutions with regulatory and stakeholder expectations and can influence and engage stakeholders at all levels.
You thrive in fast-paced environments where you can roll up your sleeves, bring structure to complexity, and help the business scale safely.
Everyone is welcome at Paddle
At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.
Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.
Why you’ll love working at Paddle
We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.
We live and breathe our values, which are:
Paddle for Others
Paddle Together
Paddle Simply
We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and wellbeing initiatives.
We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.
