Paddle

We act as a Merchant of Record for SaaS and digital product companies, handling the complexities of global payments. This includes managing international payments and currencies, fraud, customer billing support, and compliance with local sales tax rules. We also provide operational support, offering insights into revenue, performance, and growth tools to help businesses expand globally.

Our products include:

• Billing: A full billing solution for SaaS and apps.
• ProfitWell Metrics: A free service that provides accurate revenue reporting for subscription and SaaS companies.
• Retain: An automated solution to recover failed card payments and improve customer retention.

Over 6,000 software businesses use our services. Last year, we processed 122 million transactions, remitted $89 million in sales taxes, and have raised $293 million in investor funding.

Our purpose is to help digital product companies operate and grow by simplifying the complexities of global expansion. We aim to offer a different approach to payment infrastructure by acting as a Merchant of Record, eliminating the challenges of fragmented payments and providing a faster, safer, and simpler solution.

Our core values are:

• Paddle for others: We help others achieve their dreams to realize our own.
• Paddle together: We focus on improvement through collective effort.
• Paddle simply: We strive for clarity and simplicity in our thinking and solutions.

We have a team of over 280 “Paddlers” and 201-500 employees. We are building a digital-first organization that respects individual preferences for how, when, and where teams do their best work. Our culture emphasizes trust and autonomy, with opportunities for in-person connection and collaboration at dedicated hub locations. We foster an inclusive and collaborative environment that values every team member. We ensure events are inclusive for the entire team and support personal development and growth.

We offer competitive compensation and stock options. Our employees receive private healthcare and mental health support. We provide flexible time off, also known as unlimited vacation. We support learning and development with a generous budget for courses, books, and ongoing training. Our family leave includes 26 weeks of fully paid leave for birthing parents/primary caregivers and 17 weeks for non-birthing parents/partners, or 4 months of paid family leave regardless of gender. Additional benefits include the ability to work up to 45 days a year from a different country (Navigate), transportation subsidies, a home workstation budget, retirement plans (pension plans), coaching sessions, and annual company retreats. We promote a digital-first culture with remote work flexibility, offering hub access or hybrid options.