Job description
Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.
Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com.
We’re looking for a Senior Product Manager to join our small, but mighty product team. This is a unique opportunity to build great products and make a significant impact on our business and our members’ lives. We’re a lean, low-ego, and collaborative team that works independently, constantly investing in our own growth and the growth of others.
As a Senior Product Manager, you will be a key driver of execution within your domain. You’ll partner with technology leadership and cross-functionally to identify and solve specific problems for our members and Papa Pals. You’ll own the full product lifecycle, from identifying opportunities to setting measurable goals and ensuring timely delivery. Your focus will be on rolling up your sleeves and building great products, working day-to-day with our engineering, design, and analytics teams to bring new features to life.
What You’ll Do
- Drive the execution and delivery of key product initiatives from ideation to launch, with a deep consideration for the end-to-end service experience across all touch points.
- Identify and define important problems to solve within your domain and work closely with engineering and design to build new features to solve those problems.
- Navigate the complexity of an enterprise-focused, B2B2C market - balancing the needs of our end users, business goals, and clients - with a commercially attuned mindset that recognizes product strategy is shaped by client needs and market realities.
- Define and relentlessly track key performance indicators (KPIs), diving into the data to measure success and drive product decisions.
- Work closely with leadership to translate high-level strategy into clear, actionable plans.
- Prioritize projects effectively, balancing the value they create with the investment required to build them.
- Collaborate closely with research and data partners to make decisions based on data and user insights.
- Design, run, and analyze A/B tests to validate ideas and optimize product performance.
- Work closely with business partners in operations, marketing, finance, trust & safety, and legal to ensure our products are compliant, operationally sound, and help drive successful outcomes for Papa and our clients.
- Own the business outcomes of your workstream as a true owner and champion of growth.
What You’ll Bring
- 5+ years of product management experience, preferably in a fast-paced, high-growth environment.
- A strong track record of successfully launching and scaling products.
- The ability to work autonomously and make an impact without constant guidance.
- Ego-free approach - open to feedback, willing to challenge and be challenged, and focused on the best outcomes.
- Exceptional execution skills, with the ability to manage complex projects and drive them to completion.
- Comfort with a data-driven approach to decision-making, including experience with A/B testing and using data and user research to guide your work.
- Strong soft skills, including the ability to influence and inspire cross-functional teams and the ability to communicate clearly and effectively.
- A passion for our mission and a deep understanding of the unique needs of our users.
- Some healthcare experience is preferred, but not required.
- B2B2C experience is a plus, but is not required.
