Job description
Work Arrangement: Fully Remote
Job Type: Independent Contractor, Full-time
Work Schedule: Monday to Friday | 9:00 AM to 6:00 PM (EST)
Locations:
- LATAM: Mexico City (Mexico), Bogotá (Colombia), São Paulo (Brazil), Buenos Aires (Argentina), Rio de Janeiro (Brazil)
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: WATCH HERE
Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
Role Overview
The Customer Service & Sales Associate supports sales representatives and manages customer relationships while driving outbound lead generation and recurring revenue growth.
This position blends inside sales, customer service, and proactive outreach—perfect for someone who is energetic, disciplined, and skilled at building rapport over the phone.
Your Impact:
You’ll be the bridge between customer satisfaction and sales expansion.
By maintaining strong relationships and executing consistent outreach, you’ll help drive customer retention, revive dormant accounts, and contribute directly to revenue growth.
Core Responsibilities
1. Customer & Sales Support
- Provide daily administrative and sales support to outside representatives.
- Respond promptly and professionally to customer phone and email inquiries.
- Maintain ongoing relationships with customers and vendors to ensure satisfaction.
2. Account & Order Administration
- Accurately process orders, including pricing, billing, and record updates.
- Maintain and track customer account details and purchase history.
- Prepare and manage quotes and bids in coordination with the sales team.
3. Sales Outreach & Revenue Growth
- Conduct 50–100 outbound calls per day to generate new business and reactivate dormant accounts.
- Build and maintain a strong pipeline of prospects and recurring customers.
- Identify upsell opportunities and increase average order value.
- Track daily activity, conversion rates, and account engagement metrics.
Key Requirements:
Must-Have:
- 1-3 years of experience in cold calling, telemarketing, or B2B lead generation.
- Bilingual (English–Spanish) fluency required.
- High reliability and consistent daily sales activity.
- Strong communication and confident phone presence.
- Familiarity with CRM systems and pipeline management.
- Experience selling physical or industrial products preferred.
- Comfort with high-volume calling (100+ calls/day).
- Coachability and ability to meet activity-driven KPIs.
Nice-to-Have:
- Background in manufacturing, distribution, or supply industries.
- Experience in account management or inside sales environments.
- Understanding of commission and incentive structures.
Tools Proficiency
CRM Platforms: HubSpot, Salesforce, or Zoho CRM (or similar)
Communication Tools: Microsoft Teams, Zoom, Slack
Productivity & Documentation: Google Workspace (Docs, Sheets, Gmail), Microsoft Office Suite
Telephony / Dialer Systems: Aircall, RingCentral, or equivalent
Order Processing Systems: ERP or inventory management tools (experience preferred)
Basic Data Tracking: Excel or Google Sheets for activity and KPI reporting
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide
Our Recruitment Process
- Application
- Screening
- Skills Assessment
- Top-grading Interview
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.
