CLM Administrator

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Ironclad (CLM) Administrator

Why We Have This Role

Qualtrics is embarking on a transformative journey which involves implementing Ironclad, its first Contract Lifecycle Management (CLM) platform, and seeks a dedicated, autonomous administrator to drive its success. This role will be the primary point of contact for all Ironclad administration, ensuring seamless contract workflows and operational efficiency. You will integrate into our IT team, independently managing the Ironclad instance, establishing efficient contract management processes, and driving continuous improvement.

How You’ll Find Success

• Independently manage and optimize Ironclad, ensuring reliable support for our CLM initiatives.
• Collaborate with legal, sales, procurement, and other teams to configure workflows, ensuring a smooth user experience.
• Proactively identify and resolve implementation and post-implementation issues, ensuring system availability and data accuracy.
• Provide user training and support, establishing yourself as the Ironclad subject matter expert.
• Joining a new ServiceNow development team that is highly invested in the ServiceNow ecosystem.

How You’ll Grow

• Gain expertise in implementing and optimizing Ironclad from the ground up, shaping its use within Qualtrics.
• Develop CLM best practices, optimizing workflows.
• Engage in cross-departmental projects, understanding business interactions with contract management.
• Take ownership of the platform, demonstrating independent management.

Things You’ll Do

• Independently administer and configure Ironclad, including workflow design, user management, and security.
• Create and maintain documentation for configurations and processes.
• Monitor system performance, ensuring high availability.
• Analyze contract data and system usage, providing performance insights.
• Collaborate with teams and Ironclad support for enhancements.
• Conduct training and serve as the primary point of contact for Ironclad support.

What We’re Looking For on your Resume

• Bachelor’s degree in Business Administration, IT, Legal Studies, or related field.
• 3-5 years of platform administration experience, ideally with Ironclad and/or other CLM exposure.
• Proven ability to work independently.
• Familiarity with CLM principles and Ironclad workflow creation.
• Strong problem-solving and communication skills.
• Experience with API integrations and data migration (desirable).

What You Should Know About This Team:

• Corporate-Wide Impact: System changes have broad visibility and significant impact
• Consistent Learning: Opportunities for growth and expanding scope
• Collaboration: Work across multiple departments and business leaders
• Amazing Team Culture: Highly collaborative and supportive team culture

Our Team’s Favorite Perks and Benefits:

• Experience Bonus Program: Unique experiences on the 1-year anniversary.
• Wellness Reimbursement: Support for employee wellness.
• Mental Health Benefit: ²⁴⁄₇ support for employees and dependents through Headspace.
• Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications.

If you are a self-driven and experienced platform administrator looking to take ownership of a critical system within a dynamic and innovative company like Qualtrics, we encourage you to apply!

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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