Security Manager

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Government Security Manager - Reston

Why We Have This Role

Qualtrics operates in a world where security threats are evolving, and being as secure as possible is paramount, especially for our government customers. As the Government Security Manager, you will lead a specialized team tasked with protecting our products and infrastructure for U.S. Federal customers. Your team will focus on Governance, Risk, and Compliance (GRC), Security Engineering, and Operations to achieve and maintain government authorizations like FedRAMP High and IL4. You’ll maintain company-wide security standards, lead a skilled team, and collaborate across business units to address complex security challenges. The impact of your role is broad—you’ll help protect sensitive customer data, uphold the company’s reputation, and ensure ongoing secure service delivery for our most demanding clients.

How You’ll Find Success

• Proactive Leadership: Take the initiative, understand the expected outcome, get the necessary context, and work entrepreneurially to achieve security goals for our government platform.
• Stellar Communication: Communicate effectively at all levels and influence appropriately to build trust within your team and across the business.
• Security Expertise: Demonstrate an in-depth understanding of the security standards and controls required for government authorizations, particularly FedRAMP High and IL4.
• Collaboration Skills: Work across various product units and government agencies to build strong relationships and drive security initiatives forward.
• Decision-Making and Problem-Solving: Possess strong decision-making skills, able to tackle complex security and compliance issues swiftly and effectively.
• Continuous Learning: Stay abreast of the latest security trends, threats, and mitigation strategies for the federal sector.

How You’ll Grow

• Industry Exposure: As the leader of government security, you’ll regularly interact with government security officials and compliance experts, widening your network and gaining crucial industry insights.
• Knowledge Expansion: By staying current with the latest federal regulations and security standards, you’ll continually augment your knowledge of both emergent threats and innovative mitigation strategies for government platforms.
• Leadership Development: Leading a diverse team of security experts in GRC, engineering, and operations, you’ll have ample opportunities to refine your leadership and people management skills.
• Strategic Influence: You’ll have the chance to influence the company’s overall security strategy, translating your insights into actions that make a real difference in securing our most critical customer base.

Things You’ll Do

• Lead Team and Drive GRC: Lead a small team with expertise in GRC, Security Engineering, and Operations. You’ll drive the continuous monitoring and authorization processes required for FedRAMP High and IL4 certifications.
• Enhance Platform Security: Build and implement comprehensive security solutions across product, cloud, and infrastructure areas to meet federal requirements.
• Manage Vulnerability and Operations: Establish and maintain an effective vulnerability management system, conducting regular checks and swiftly acting upon detected issues. You’ll also oversee the daily security operations for the government-specific environment.
• Develop Data Protection Protocols: Define and enforce strict data protection protocols in accordance with federal standards, ensuring the security of our government customers’ data.
• Collaborate Across Business Units: Work closely with all areas of the business, forging partnerships to support federal security initiatives and create a coherent front against emerging risks.

What We’re Looking For On Your Resume

While we value the wealth of experience, we put more emphasis on your capability and the outcomes you’ve produced. For this role, these elements are particularly important:

• Proven Leadership: We’re looking for evidence of effective team leadership, especially in a security context. We’d love to see how you’ve led teams focused on compliance, engineering, and operations.
• Expertise in Government Security: We want to see your proficiency in dealing with federal security aspects, including FedRAMP High and IL4 authorizations, as well as a strong understanding of relevant controls (e.g., NIST 800-53).
• Collaboration: Demonstrate your ability to collaborate and build partnerships across different business units and with government customers to achieve security objectives.
• Proactive Problem-Solving: Share instances where you acted swiftly and effectively to manage complex security or compliance issues in a government environment.
• Strategy Development: Ideally, you’ve defined and implemented security strategies in previous roles, driving transformative outcomes for government customers.

Remember, it’s not about how many years you’ve worked; it’s about what you’ve achieved during that time that counts.

What You Should Know About This Team

• Mission Critical: This team is integral to Qualtrics’ ability to serve the U.S. Federal government. Your work will directly support our most strategic and secure customer base.
• Integral Role: Our work underpins the insights our government customers gain throughout their entire lifecycle. By securing crucial data, we enable them to make data-driven decisions while meeting stringent security requirements.
• Engineering and Operations Focus: We’re not just a team of security experts; we’re engineers. Our work is highly technical, innovative, and rooted in problem-solving and operational excellence.
• Impactful Contribution: By providing robust security and assured data protection for government clients, our team significantly contributes to the quality and trustworthiness of Qualtrics’ offerings, fostering customer confidence at the highest level.
• Environment of Growth: We foster a culture of continuous learning and innovation. Team members have the opportunity to work with innovative tools and practices, expand their skills, and contribute to the company’s ambitious mission.

Joining our team means stepping into a role that’s vital, challenging, and deeply linked to Qualtrics’ aim of reshaping industries by harnessing the power of Experience Management and AI.

Our Team’s Favorite Perks and Benefits

• Wellness Reimbursement: $300 per quarter for wellness activities, including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience bonus: To be used for an “Experience” of your choosing.
• Amazing QGroup Communities: MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
• Hybrid Environment: We spend three days in the office and can work from another location 2 weeks out of the year.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​ Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act , Equal Opportunity Employment , Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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