System Administrator II

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Zuora System Administrator II

Why We Have This Role

The Finance Systems Administrator plays a critical role in maintaining the integrity, security, and efficiency of our financial systems, with a primary focus on Zuora Billing & Subscription Management & Revenue Recognition. This position is essential for aligning our subscription billing, revenue recognition, and financial reporting systems with strategic organizational objectives. Within the IT Systems team, you will collaborate closely with global finance, sales, and systems teams to drive impactful enhancements that support overall financial strategy and business growth.

How You’ll Find Success

• Builder: Demonstrating resilience and decision-making skills by navigating complex and ambiguous situations, seeking guidance, and thoroughly documenting solutions.
• Pacesetter: Displaying decisiveness and focus by independently identifying opportunities for efficiency and optimization across functions, demonstrating strong self-motivation and initiative.
• Finisher: Owning and executing impactful projects from inception to completion, aligning with stakeholders along the way to ensure effective and timely implementation.
• Being an effective critical thinker, problem solver, and troubleshooter, especially in a dynamic subscription billing environment.
• Fostering cross-team connections and understanding complex business needs to contribute to strategic initiatives and system roadmaps for Zuora and integrated platforms.

How You’ll Grow

• Taking on increasing responsibilities and leadership opportunities as part of a growing and evolving finance systems team.
• Developing a specialized career in finance systems, gaining deep technical expertise in Zuora and related financial platforms.
• Enhancing advanced system administration, troubleshooting, and configuration skills within a complex enterprise environment.
• Gaining expertise in collaborating across diverse teams and departments to drive significant business impact.

Things You’ll Do

• Serve as a subject matter expert in Zuora Billing & Subscription Management, providing advanced technical expertise, and administering & governing the platform.
• Lead end-user support initiatives, advanced troubleshooting, configuration, user provisioning, and role-based access management within Zuora.
• Automate finance-related workflows, specifically those involving subscription lifecycle management, billing, invoicing, and revenue recognition within Zuora, optimizing productivity and compliance through innovative processes.
• Document and maintain comprehensive procedures, policies, and system configurations for Zuora and its integrations.
• Maintain a global perspective, fostering connections across different departments (e.g., Finance, Sales Operations, Enterprise Systems, Go-To-Market Systems) to achieve business results and enhance overall system effectiveness.

What We’re Looking For On Your Resume

• Bachelor’s Degree in Finance, Accounting, Information Systems, or a related field.
• Professional fluency in English.
• 5+ years of relevant experience in finance systems administration, with significant expertise in Zuora Billing & Subscription Management & Revenue Recognition.
• Proven experience with Zuora configurations, including product catalog, subscriptions, billing rules, payment gateways, and revenue recognition.
• Experience with integrations between Zuora and ERP systems (e.g., NetSuite) preferred.
• Strong troubleshooting skills and the ability to make sound decisions in uncertain and time-sensitive circumstances.
• A commitment to continuous learning and adapting in a rapidly evolving technological and regulatory landscape.

What You Should Know About This Team

• Business Critical Systems: Our finance systems, especially Zuora, play a vital role in driving our company’s success by managing our core subscription revenue. As a Senior Finance Systems Administrator, you will ensure the robustness, scalability, and compliance of these critical systems.
• Growth Opportunities: Our driven team fosters professional development, offering unique opportunities to expand your technical skills in automation and system integrations while sharpening your leadership capabilities within the technology sector.
• Process Focused: Collaboration and community-building are at the heart of our work, as we strive to improve systems and processes that impact the entire organization’s revenue lifecycle.
• Unique Skillsets: This position blends deep technical system management with critical insights into essential business functions like revenue operations and financial reporting, allowing you to provide key financial guidance and contribute to critical projects.

Our Team’s Favorite Perks and Benefits

• Experience Bonus program offering unique experiences upon your 1-year anniversary with the company.
• Global Wellness Reimbursement program supporting holistic well-being.
• Access to a Global Mental Health Benefit through Ginger, providing ²⁴⁄₇ mental health support for employees and their dependents.
• Savings Fund program that features automatic monthly contributions with an employer match to encourage long-term financial health.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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