Job description

Job Title: Business Analyst (Knowledge Based Developer) – Hybrid

Location: Arlington, VA

Duration: 06 Months

Job Description:

The position is responsible for developing and maintaining a structured knowledge base and documentation framework to support self-service and operational efficiency. The candidate must have strong experience in knowledge management platforms, content standardization, and collaboration with cross-functional teams to ensure accurate, accessible, and user-friendly documentation.

Responsibilities:

Develop, organize, and maintain a structured knowledge base and self-service content repository.
Create user manuals, FAQs, standard operating procedures (SOPs), process documentation, and how-to guides.
Collaborate with SMEs, engineers, Product managers, and support staff to gather accurate and up-to-date information.
Establish content standards, templates, taxonomy, and style guides for consistency across all documentation.
Conduct content audits and gap analyses to improve accuracy and completeness.
Manage version control and documentation lifecycle across updates and releases.
Work within knowledge management platforms (e.g., Confluence, SharePoint, Zendesk, ServiceNow, Salesforce Knowledge, or others).
Ensure knowledge base content is easily searchable, discoverable, and accessible to the intended audience.
Incorporate feedback from users and continuously improve documentation based on usage and analytics.

Qualifications:

5+ years of experience as a Technical Writer, Knowledge Manager, or similar role.
Proven experience building or revamping knowledge base systems from the ground up.
Strong written and verbal communication skills with a focus on clarity and usability.
Proficient with knowledge management and documentation tools (e.g., SharePoint, ServiceNow, Zendesk Guide, or similar).
Ability to translate technical concepts into simple, actionable content.
Familiarity with content organization strategies like topic-based authoring, metadata tagging, and content hierarchies.
Experience working with technical teams in IT, product, or software development environments.

General Experience:

Experience conducting business analysis and research.
Ability to make complex analyses of data and information and make recommendations.
Comfortable engaging with stakeholders across all levels to gather feedback and requirements and ensure alignment with business needs and priorities.
Fluent preparing written materials and facilitating presentations and formal briefings.
Exceptional communications skills.

Minimum Qualifications: