Job description
sFOX is a full-service prime dealer uniting liquidity from over 30 exchanges and OTC desks in one easy-to-manage platform. sFOX’s platform provides traders with best execution services from a single account, a single counterparty, and a single workflow — giving traders greater capital efficiency. Its smart order router algorithmically routes traders to the most competitive prices worldwide, reducing slippage and improving trade performance across immense scale.
sFOX is committed to the highest standards of investor protection and reliability. The platform is SOC 2 certified and provides access to the market 24⁄7 with 99.99% uptime. Founded in 2014, the company is backed by Social Capital, Digital Currency Group, Khosla Ventures, DHVC, Haystack, Blockchain Capital, Y Combinator, and executives from PayPal and Airbnb.
We’re on a mission to open the world’s financial markets to everyone and we’re looking for exceptional talent to join our rapidly growing team.
The Account Manager will drive adoption and manage client relationships for sFoxConnect, our institutional- grade crypto infrastructure platform by partnering with payments/Fintech clients to optimize their digital asset trading, custody and settlement operations through our comprehensive API and prime services solution.
Responsibilities
Client Relationship Management:
- Serve as primary relationship manager for SFOX Connect (embedded solution) with a dedicated focus on payments/Fintech clients
- Conduct quarterly business reviews focusing on trading volume, execution quality, and operational efficiency
- Collaborate with clients’ trading, operations, and compliance teams to optimize platform usage
- Maintain detailed account intelligence and interaction history in Salesforce
Platform Adoption & Growth:
- Drive deeper engagement with SFOX Connect’s trading, custody, and settlement features
- Identify opportunities to increase client trading volume and expand service utilization
- Present new product features including Smart Order Router, algorithmic trading tools, and custody solutions
- Coordinate with product team to prioritize feature requests based on client feedback
Technical Account Support:
- Guide clients through SFOX Connect API integration and FIX protocol setup
- Troubleshoot trading connectivity issues and order management system integrations
- Assist with multi-exchange routing optimization and execution strategy configuration
- Provide training on trading dashboards, portfolio management tools, and risk analytics
Institutional Services Coordination:
- Facilitate onboarding of new trading counterparties and liquidity relationships
- Coordinate prime brokerage services including margin trading and securities lending
- Manage custody wallet provisioning and institutional-grade security implementations
- Support clients with regulatory reporting and transaction cost analysis (TCA)
Market Intelligence & Strategy:
- Monitor institutional crypto trading trends and competitive landscape
- Gather client feedback on execution quality, latency, and market structure preferences
- Collaborate with trading desk on market making and liquidity provision strategies
- Contribute to institutional research reports and market commentary
Business Development Support:
- Partner with institutional sales team on prospect meetings and product demonstrations
- Develop case studies showcasing client success stories and ROI metrics
- Represent SFOX at institutional crypto conferences and industry events
- Support RFP responses and due diligence processes for prospective clients
Requirements
- Bachelor’s degree in Finance, Economics, or related field
- 4-6 years experience in institutional sales, account management, or client services
- Strong understanding of crypto markets, trading infrastructure, and institutional workflows
- Experience with prime brokerage, execution management systems, or institutional trading platforms
- Excellent relationship management and communication skills
- Proficiency with CRM systems and data analysis tools
Preferred Qualifications
- Previous experience with crypto prime services, exchanges, or institutional trading platforms
- Knowledge of FIX protocol, APIs, and trading system integrations
- Understanding of institutional custody, settlement, and operational workflows
- Experience with multi-asset class trading or alternative investment platforms
- Existing relationships within institutional crypto trading community
sFOX is committed to diversity in its workforce and is proud to be an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
