Job description
Why Work at SMA America
At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy.
But we’re not just transforming power — we’re empowering people.
We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.
Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you.
PURPOSE OF THE POSITION
The Inside Sales Specialist supports sales operations and outside sales teams in achieving the organization’s sales goals. The Inside Sales Specialist facilitates the sale of products by educating customers, understanding business processes, and supporting all sales activities. This position supports sales initiatives across the U.S. and Canada and is fully immersed in the company’s sales operations.
PRIMARY DUTIES / RESPONSIBILITIES
- Respond to customer inquiries and coordinate sales orders across the U.S. and Canada.
- Coordinates with inside and outside sales teams.
- Participate in customer visits and meetings.
- Responsible for making outbound sales calls.
- Organizes, plans, and assists sales-related business activities across the sales channel.
- Generates and maintains: Pricing structures, Special Pricing Agreements, Quotations, maintains database, and reports analytics to internal teams.
- Actively monitors sales contracts, edits when applicable. Regularly reports account list and numbers to internal teams.
- Coordinates and collaborates with internal departments and stakeholders to ensure completion of all commitments made relative to budget forecast of expected rebates, accruals, and the required business deliverables.
- Assist Customer Data Management on appropriately maintaining accounts through Salesforce.com.
- Manages internal systems and processes to ensure proper quoting and information flow execution.
- Drives continuous improvements to enhance and automate all aspects of sales process.
- Other duties as may be required or assigned.
Education & Experience Requirements
- Associate’s degree required
- Bachelor’s degree in Marketing, Business, or related field preferred
- Equivalent combination of education and relevant work experience may be considered
Qualifications & Skills
- Knowledge of the solar energy industry and/or sales administration within a consumer products company
- Proven experience in customer service with a strong commitment to delivering exceptional customer experiences
- Proficiency in English (written and verbal) required; Spanish and German language skills are a plus
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Projects) required
- Strong organizational skills, attention to detail, and a high level of accuracy
- Extensive experience and judgment to plan and accomplish goals, with the ability to lead or collaborate with others
- Excellent communication and customer service skills
- Strong problem-solving and analytical skills
- Proficiency with Salesforce preferred
- Ability to thrive in a fast-paced, dynamic environment
- Willingness to travel periodically, both domestically and internationally
WE OFFER
- Salary Range: $31.00 - $40.00 per hour, depending on experience and qualifications
- Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
- 401(k) plan with company match
- Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
- Opportunities for professional development and training
- Inclusive, collaborative, and innovative work environment
Our EEO Policy
We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.
In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.
Our Privacy Policy
During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants’ personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.
If you have any question regarding our privacy policy, please contact us at [email protected]
