Job description
We are seeking a highly motivated and customer-focused Support Engineer to work directly with our support team. In this role, you will help to resolve technical issues, assist users with product-related problems, and ensure a smooth and positive experience. You will collaborate with cross-functional teams, including engineering and business, to resolve issues and improve product functionality.
Responsibilities
- Provide first-line support to customers in the APAC region
- Troubleshoot and resolve issues by working with the DevOps and Engineering teams
- Help users with basic maintenance and issue resolution
- Spot service issues and quality gaps across different blockchains
- Clarify quality expectations from the Dev and Product teams
- Use data to suggest improvements and support overall service quality
Requirements
- Minimum of 2 years of experience as Support Engineer
- Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements
- Fluent in both English and Mandarin
- Linux experience
- AWS experience
- Knowledge and experience with blockchain and crypto technology
- Good understanding of crypto industry in APAC region is a plus
- Excellent presentation skills, ability to simplify technical data into crystal clear ideas
- Creative and entrepreneurial person with excellent teamwork skills and startup attitude
