Job description
ABOUT TIDE
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE ROLE
As a Complex Case Specialist you’ll be:
- Conducting investigations and thematic reviews into complex financial crime cases to include both AML and Fraud.
- Analysing transactional data, customer behaviour and third party intelligence to identify patterns and anomalies
- Maintain accurate records of investigations and outcomes
- Collaborate with the FIU manager on high risk cases and to escalate cases where appropriate
- Using data to locate further accounts linked to complex investigations or thematic reviews.
- Producing comprehensive post investigation reports which will include mitigation recommendations
- Partner with Analytics to refine detection rules, thresholds and typologies based on emerging threats.
- End-to-end handling of Terrorist Financing, Proliferation Financing and Child Sexual Exploitation cases
- Conducting reviews associated with S7 Crime and Court Act (2013) requests and specific sensitive intelligence generated cases; cases with significant and specific media exposure
WHAT WE ARE LOOKING FOR
As a Complex Case Specialist, you will play a critical role in Tide’s fight against financial crime and deliver actionable insights as part of this senior position. You are comfortable in working autonomously and to tight deadlines, whilst being responsible for investigating high-risk and complex cases involving fraud, money laundering and other financial crimes. This is an investigative role requiring the ability to define risk-based investigation parameters, review groups of customers linked to complex typologies, whilst using intelligence to link accounts and expand reviews. You will be expected to produce comprehensive and consolidated investigation reports which will include risk insights and recommendations to inform future mitigation strategy enhancements.
What makes you a great fit:
- You have at least 3 years of proven experience in a financial crime investigation-related role within financial services.
- Strong analytical skills using data analytics tools (SQL, Looker, Google sheets, or similar)
- An in depth understanding of complex and high risk typologies and the ability to review multiple accounts simultaneously
- You possess exceptional written and verbal communication skills, able to convey complex information clearly to a variety of audiences.
- You have strong stakeholder management skills and are comfortable engaging with internal stakeholders across the business.
- A proactive and inquisitive mindset with the ability to interpret intelligence and risk indicators within investigations.
- An understanding of AML and Fraud controls within a financial institution and the ability to work with detection teams
- The ability to produce clear and concise post investigative reports to outline findings and recommendations
WHAT YOU’LL GET IN RETURN
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisport card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members’ diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
Disclaimer
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide .co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected]
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
You personal data will be processed by Tide for recruitment purposes and in accordance with Tide’s Recruitment Privacy Notice.
