Job description
About airSlate
airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, airSlate WorkFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.
We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines.
At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.
SignNow is a full-featured, easy-to-use, and cost-effective e-signature solution. SignNow has integrations with Salesforce, SharePoint, Office365, G-Suite, and many other platforms.
The signNow API allows customers to integrate eSignatures into custom apps, website or CRM.
API support works directly with customer and developers to assist them with their API, authentication, and SDK questions. API support also creates API examples and test cases, report bugs to the engineering organization, write knowledge base articles, participate in webinars for developers, and more.
Requirements
- Customer service skills and passion for helping others;
- Fluent English, excellent grammar and writing skills;
- Flexibility in work hours to accommodate US market;
- Demonstrate ability to troubleshoot and triage complex, code-related technical issues
- Experience with Internet technologies including REST APIs, JSON, XML
- Experince with Zapier/Salesforce
Nice to have
- Basic understanding of any coding languages is a plus - PHP, Java, Python, Node.js
Responsibilities
- Perform troubleshooting and development assistance to the signNow customers
- Assist the customer with how to questions, technical articles, and tutorials on some of the basic to upper-intermediate level use cases of signNow APIs and SDKs
- Act as a Subject Matter Expert for Advanced signNow Features including APIs, SDKs, webhooks, PowerForms, Templates, Embedded signing, signNow For Salesforce/Zapier and more.
- Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation
- Act as point of escalation for technical questions including internal and external department inquiries to facilitate the rapid deployment of customers’ applications
What we offer
Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.
Competitive compensation and stock options - We offer salaries that reflect local market conditions and experience, plus a performance-based bonus system and stock options so you share in the company’s growth.
Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.
Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.
Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.
Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.
Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.
It is airSlate’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.
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