Job description
We’re building the AI-powered future of maintenance.
UpKeep is on a mission to reinvent how the physical world runs—starting with the frontline teams who maintain it. We’re the creators of the world’s first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.
What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companies—including Shell, Yamaha, Unilever, and Marriott—run on UpKeep to modernize their asset operations. We’re leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge.
Why join us:
Own the AI-first transformation of an entire industry. Every feature we ship leverages AI—from predictive work orders to sensor-driven automations. You’re not just iterating—you’re pioneering how data reshapes physical operations.
Real traction, real scale. Recognized as Gartner’s #1 Facility Management solution and G2’s top-rated CMMS, we’ve earned market leadership through product, not puff.
A company where builders thrive. We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things. Our culture rewards bold thinking, not bureaucracy.
Global team, local energy. With 100+ employees across the world, we support remote-first work with deep investment in our LA HQ—where certain roles and leadership converge for rapid innovation.
Equity and upside, not just a paycheck. Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.
If you’re driven by impact, energized by AI, and hungry to transform a legacy industry—we’re hiring!
POSITION SUMMARY
The Director/Senior Director of Revenue Operations (RevOps) will lead the alignment and optimization of UpKeep’s sales, marketing, and customer success (CS) teams to drive predictable revenue growth and operational efficiency. Reporting to the CFO, this high-visibility role manages and grows a small team while owning GTM data, processes, and systems that scale with our growth.
Ideal candidates bring deep SaaS RevOps expertise, strong analytical and strategic leadership skills, and the ability to collaborate cross-functionally to deliver measurable business impact.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
GTM & Strategy
Align goals, KPIs, and lifecycle definitions across GTM teams
Partner with Finance and GTM leadership on compensation plans and forecasting
Optimize lead qualification, segmentation, and resource allocation
Provide data-driven insights to improve acquisition, retention, and expansion
Prioritize and execute high-ROI GTM initiatives
Data & Infrastructure
Own data governance, hygiene, and a single source of truth for GTM metrics
Streamline CRM, automation, and GTM systems for scalability
Design processes for forecasting, territory planning, and expansion
Reporting & Analytics
Deliver actionable insights on pipeline health, funnel metrics, and growth trends
Manage performance dashboards, attribution models, and CS health metrics
Prepare quarterly board-level reporting packages
Forecasting & Planning
Lead ARR, renewal, and NRR forecasting with FP&A and CS
Partner on annual planning, quarterly reforecasts, and weekly pipeline management
Enablement
Drive adoption of systems and processes across GTM teams
Support new product launches and effective onboarding of GTM hires
EXPERIENCE
7+ years in RevOps, Sales Ops, or similar leadership roles in SaaS
Expertise in Salesforce, funnel management, and forecasting best practices
Proven success driving cross-functional alignment and operational efficiency
Experience in venture-backed, high-growth SaaS with board reporting preferred
KNOWLEDGE
Strong analytical and reporting skills with executive-level presentation experience
Full-funnel analytics, GTM optimization, and data governance expertise
Skilled communicator and collaborator across sales, marketing, CS, and finance
DESIRED BEHAVIORS
Adaptable, results-driven, and organized in a fast-paced environment
Strong communicator and collaborator who fosters teamwork
Ethical leader who acts with integrity and embodies UpKeep’s values
Growth mindset with a focus on learning and continuous improvement
COMPENSATION
This role will receive a competitive base salary + annual bonus + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is $180,000 - $210,000 USD per year.
Company History & Product:
UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app. The idea was simple but powerful: put modern software in the hands of frontline technicians—and transform how maintenance gets done.
Today, UpKeep is the leading cloud-native Asset Operations Management platform, serving over 4,000 businesses worldwide across manufacturing, utilities, healthcare, and beyond. Our Industrial IoT and AI-first software helps maintenance and facilities teams streamline work, predict failures, and act faster—with real-time insights and automation at their fingertips.
We’re building for the deskless workforce—the essential workers who keep our physical world running—and arming them with the tools they deserve. In a world re-shoring manufacturing, accelerating automation, and embracing AI at scale, we’re riding the next macro wave—and leading the transformation of legacy maintenance into intelligent operations.
Backed by $50 million from Insight Partners, Emergence Capital, Mucker, and Y Combinator,we’re not just building software. We’re defining a new category for the built world.
Learn More!
www.upkeep.com
www.upkeep.com/careers
At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.
