Job description
About us
Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome’s drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.
Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.
- One of the highest-rated global transportation companies with a rating of 4.9⁄5 stars.
- Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
- Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
- Over 2.5 million happy travellers every year.
⭐️ If you want to dive deeper into the awesomeness of Welcome’s culture, click on to check our TikTok account.⭐️
The Team
We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.
As a Head of Driver Supply, you will be leading our global driver supply strategy. You will own the end-to-end function - from recruitment and onboarding of independent drivers to managing fleet/dispatcher partnerships to ensuring supply quality and compliance across all markets. This is a senior leadership role with high visibility, shaping the scalability and reliability of our global operations.
Responsibilities
- Define and lead the global supply strategy, balancing growth, quality, and cost.
- Build and lead teams for driver recruitment, onboarding, supply quality, and service partner management.
- Ensure recruitment pipelines deliver sufficient, high-quality driver supply in line with demand forecasts.
- Oversee service partner agreements with fleets/dispatchers, ensuring reliable capacity and sustainable economics.
- Work with Quality and Legal to uphold compliance, licensing, and operational standards.
- Partner with Pricing and Finance to align driver/partner economics with market competitiveness and margin goals.
- Collaborate with Operations, Destination Success, and Expansion teams to address local supply gaps and market peculiarities.
- Provide leadership with transparent reporting on supply performance, risks, and opportunities.
- Continuously refine org design, processes, and tooling to scale the supply function efficiently.
What Success Looks Like
Driver supply consistently meets demand, ensuring high service reliability and growth fulfillment.
Recruitment and onboarding deliver a steady, high-quality pipeline of drivers.
Service partners contribute effectively to peaks, surges, and expansion markets.
Supply quality and compliance standards are consistently maintained.
Supply economics are competitive and aligned with growth and profitability goals.
The Supply team is structured, high-performing, and scaling in line with global expansion.
8+ years of experience in supply, operations, marketplace, or mobility companies, with at least 3+ years in a senior leadership role.
Proven experience leading recruitment, vendor/partner management, or supply chain functions at scale.
Strong analytical and commercial acumen; comfortable working with KPIs, forecasts, and economics.
Track record of building and scaling high-performing teams.
Excellent stakeholder management and cross-functional collaboration skills.
Experience with legal/compliance frameworks in regulated markets is a plus.
Fluent in English; additional languages a plus.
Why join us
Take ownership of a core growth pillar at one of Europe’s fastest-growing travel & mobility companies.
Shape the global supply strategy across 90+ countries.
Work closely with C-level leadership in a high-impact, high-visibility role.
Hybrid working model in Athens, with competitive compensation and growth opportunities.
Vibrant and fresh work environment
Flexible work-from-home policy
The tools you need to perform your daily tasks successfully
L&D personal budget
Private Insurance Plan
+4 extra PTO days annually
The unique opportunity to join “the next big thing” at ground level
