Job description
The Project Management team is responsible for project delivery and overall customer success.
Our Delivery team manages agile projects to deliver an e-commerce systems integration. Project Management focuses on delivering every project on time and within scope while exceeding client expectations.
Your Responsibilities
- Lead e-commerce projects using Agile / Waterfall techniques that have been adapted to the best practices we have developed to meet our clients’ needs.
- Facilitate the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Work alongside an offshore development team leading sprint planning, daily standups, and other project activities as needed.
- Primary point of contact for client stakeholders, executives, and internal team members.
- Maintain the tools and documentation required for Zaelab’s implementation projects
- Report project performance using appropriate tools and techniques
- Successfully manage the relationship with the client and team members
- Collaborate within Project Management team to continuously improve our solutions and processes
- Strive to understand the technology systems and e-commerce industry that Zaelab supports
Your Success will be measured by
Your ability to drive financial performance through project profitability, budget discipline, efficient team utilization
Your ability to build strong relationships through strong communication skills
Your ability to breakdown complex technical topics into clear concepts
Your understanding of the technical roadmap
Your ability to adapt to change based on feedback and project dependencies
Your ability to create data driven status reports, using metrics to monitor project progress
Bachelor’s degree or Master’s degree are preferable
10+ years’ experience as a Project Manager for e-commerce projects
Experience with any of the following: ServiceNow, CPQ, Shopify, BigCommerce or any other e-commerce solutions
2+ years’ experience as a with a Consulting / Professional Services company
Experience working with Agile / Waterfall methodologies
Experience working with multinational teams from USA, Eastern Europe, India
Experience leading teams using Agile Scrum practices
Solid technical background with understanding and/or hands-on experience in software development and web technologies
Leadership skills and proven ability to own a project from start to finish
Excellent client-facing skills
Excellent analytical skills and experience with creating JIRA dashboards, AIO or Tableau experience preferred
Strong familiarity with project management so ware tools, methodologies, and best practices, Jira experience preferred
Solid organizational skills including attention to detail and multi-tasking
Interest in the technology space and willing to stay up to date on new technologies and best practices
Ability to work independently along a fast-paced team
This is a remote role with occasional travel (10-15% travel)
Impeccable professional references
Unlimited Vacation/PTO
Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
Fully remote and distributed teams
Paid Parental Leave
Ongoing training and education opportunities
0% Bureaucracy Culture - Focus is on responsibilities, not title
