Job description
PDMI is looking for an Account Coordinator to join our team! Are you a detail-oriented problem-solver who thrives on building client relationships and streamlining processes? Do you have a knack for coordination, communication, and keeping everything running smoothly? If so, we want you on our team! As an Account Coordinator, you’ll be at the forefront of client relations, ensuring our clients’ daily operational needs are met and that they receive the best service possible.
About Us:
Since 1984, PDMI has provided pharmacy data processing and other flexible, scalable solutions to help our clients meet their business objectives. We offer transparent, pass-through pharmacy processing and other services for private label Pharmacy Benefit Managers (PBMs), vertically integrated health plans and hospital systems. In addition to Pharmacy Benefit Administrative Services, we offer 340B Administration, Hospice and Long-Term Care Services.
Why Join Us:
- Best Employer: PDMI was voted a Best Employer in Ohio for the 4th consecutive year in 2024!
- Meaningful Work: Contribute to improving healthcare quality and efficiency.
- Collaborative Environment: Work with passionate professionals who share your drive.
- Exciting Challenges: Every day brings new opportunities to excel.
- Flexible Work: Fully remote opportunity with a company that cares.
What You’ll Do:
- Be the main point of contact for client inquiries, helping to resolve issues and maintain strong relationships.
- Work cross-functionally with internal teams to fulfill client requests efficiently.
- Track and manage client requests, ensuring timely completion and clear documentation.
- Assist in preparing meeting materials and support Account Managers with client needs.
- Take ownership of processes and contribute to continuous improvement efforts.
Required Skills and Experience:
- A bachelor’s degree in business administration or a related field, or equivalent experience.
- 1-2 years of customer relations experience, preferably in a technical, healthcare, pharmacy, or service-focused industry.
- Strong understanding of Microsoft Office applications, including Outlook, Teams, Excel, and Word.
- A talent for researching client inquiries thoroughly and providing accurate, timely responses.
- Strong organizational skills and the ability to manage multiple priorities.
- Exceptional communication and relationship-building skills.
- Tech-savviness and a keen eye for detail to keep documentation and processes running smoothly.
