Job description
Account Director, Medical Communications
Reports to Associate Vice President/Vice President/Senior Vice President, Accounts
Job Summary
The Account Director is the day to day “quarterback” for the team – liaising between the client and the internal team to help keep forward progression on all deliverables and milestones. Internally, the Account Director must be the voice of the client – ensuring strategy and objectives are pulled through wherever appropriate. In the presence of the client, the Account Director should be a strong, collaborative partner who speaks for the team when planning and troubleshooting obstacles.
A successful Account Director oversees the complete account cycle, from conception of the initial plan to the final submission of that plan, as well as any updates and associated strategies. Accountable in ensuring their internal team members drive the growth and prosperity of the business by enabling their teams to deliver the highest quality strategic communication plans and other deliverables. They also drive content development, in concert with Medical Lead, to ensure all deliverables are scientifically and strategically sound.
Essential Duties & Responsibilities
- Account Direction & Growth – Manages strategic plans, including direct responsibility for outcomes of all assigned projects; partners with Senior Management team to help stimulate gains in revenue and profitability growth; identifies and secures new business opportunities within the account to organically grow the portfolio; demonstrates a deep understanding of the account to recommend alternative solutions, improvements, and contingency plans, as needed on behalf of the client based on brand/product strategy
- Team Management – Leads and mentors junior staff members, acting as a strong role model for exceptional performance; cultivates team performance in such a way as to encourage personal professional growth and development; provides consistent performance feedback and coaching to improve the capability and productivity of assigned internal staff; establishes, monitors, and delivers projects on target, on time, and on budget
- Account Resourcing and Operations – Supports management team in assessing staffing and operations requirements to successfully execute current and prospective business ventures and strategies; evaluates patterns of performance, teamwork, process management and business practice to make recommendations to improve agency profitability, resource effectiveness and productivity, market competitiveness, and overall client satisfaction
- Financial – Works with project and finance teams to ensure accurate and timely invoicing; supports the development of statements of work (SOWs) and ensures they are in place before work begins; prepares change orders for work when scope changes arise; ensures account and all projects remain compliant per corporate standards; maintains the monthly client finance tracking/reporting
- P&L Support – Supports team lead (VP) to ensure alignment between monthly client finance tracking reports and P&L
- Content & Product Knowledge – Reviews and ensures that the delivery of all projects are both scientifically sound and strategically relevant; partners closely with the Medical Lead to provide strategic and scientific feedback; reviews therapeutic literature and understands client data
- Client Communication & Satisfaction – Works with the Vice President to build and maintain client relationships with the day-to-day contacts; serves as the junior strategic lead to support the “Big Picture” view of the Brand and business
- Training and Development – Train and develop appropriate staff (Project Directors/Project Managers/Project Coordinators) as needed to run and maintain the business unit
- Other – Completes all relevant other duties as assigned or requested for the general support of the organization as determined by the team Vice President.
- Support an annual operating budget of contract revenue: $1MM - $2+MM
- Oversees 1-2+ accounts (dependent upon scope)
Experience, Skills, and Qualifications
- Bachelor’s Degree
- 8+ years in Medical Education, with proven business development results, specific to medical communications management
- Familiarity of a variety of therapeutic categories, preferred
- Highly successful relationship initiator and builder with a positive, resilient personality that capitalizes on every opportunity presented
- Experience developing and establishing new service offerings to grow the account organically
- Possess exceptional oral and written communication skills, as well as presentation skills
- Proactively communicates account and team status in consistent feedback loop with team Vice President
- Demonstrate a proven ability to effectively manage people, both individually and as a team
- Exhibit excellent judgment and demonstrate clear, concise problem-solving and decision-making skills while interacting with clients, team members, and healthcare professionals
- Ability to manage multiple, and sometimes competing, challenges, issues, and priorities with the ability to delegate and set clear expectations
- Support the management of a P&L
- Interact with third parties (other agency vendors/professional organizations/societies) where appropriate
- Proficient in software and computer skills, including but not limited to Microsoft Suite and Veeva
Travel Requirements
- Ability to travel and meet with clients as required; international and/or domestic (up to 25%)
- This is a full-time remote position
About OPEN Health
OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.
OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns.
What we offer:
As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program
Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations
Ongoing training and development opportunities which foster and shape your individual career path
- An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
- The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
- Diverse, inclusive culture that encourages you to bring your whole self to work
If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.
