Job description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
Twilio is growing rapidly and seeking a New Business Enterprise Account Executive to play a key role in further growing the business in the Enterprise space.. As our new New Business Account Executive, you will be responsible for prospecting, solution selling, and acquiring G2K Enterprise accounts in BFSI, Airlines, and Retail in Hong Kong and Singapore. The Enterprise Sales team is a strategic component of our go-to-market strategy. Our customers are often application owners, product managers, line of business executives, CXO’s, Head(s) of innovation, omni-channel and digital strategy partners at some of Asia’s largest companies.
Responsibilities
In this role, you’ll:
- Be responsible for new customer acquisition, while being assigned a quota for net new bookings.
- Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s Authentication & Security, Marketing & Promotions, Sales & Customer Service solutions.
- Work with teams in Finance, Legal, Deal Desk, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
- Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.
- Balance competing priorities and manage multiple projects and deals at the same time.
- Drive synergy cross functionally with marketing, partners, product, and finance to develop long range territory strategies and sales plans.
- Act as the voice of the customer to Twilio’s product and carrier relations teams.
- Establish yourself as a subject matter expert in the Customer Engagement industry - staying up to date on key industry initiatives and new capabilities - sharing your knowledge with your customers and the wider Twilio go-to-market organization.
- Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- At least 10 years experience in full-cycle Enterprise direct sales within the Enterprise space (G2K), managing or leading quantitative, highly analytical products or solutions for their customers.
- At least 10 years of experience in full cycle sales directly selling technical Customer Engagement solutions
- Experience outbound prospecting in acquiring new Enterprise accounts in BFSI, Airlines, Retail, and executing strong QBR strategy for territory penetration.
- Proven track record developing strategic relationships within the Enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline/business development, and developing strategic long-term account plans.
- Technical solutions selling experience working with real customers, listening to them, and solving problems
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
- Analytical account development strategy based on using data to find opportunities and prove value
- The ability to provide thorough weekly forecasting metrics and communicate them in a succinct manner
- Strong interpersonal and communication skills, with the ability to easily make complex contractual, technical, and financial details sound simple
- Ability to influence and build effective working relationships with all levels of the organization
- Entrepreneurial mindset with appetite to define process and build programs
Desired:
- Deep experience in understanding and solutioning Enterprise Voice, AI, Contact Center use cases
- Experience selling to BFSI in Hong Kong and Singapore
- An understanding of the cloud computing/communications business model and excitement for selling to a technical audience while applying a solutions focused approach to selling.
- A Bachelor’s degree or equivalent experience
Location
This role will be remote, based in SINGAPORE
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, More than 30% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
