Job description
At FIGS, our mission is “to celebrate, empower, and serve those who serve others.” We are seeking an experienced Outbound Account Executive to drive the growth of FIGS scrubs within the B2B healthcare sector. Your focus will be on acquiring new clients, targeting C-suite executives, and increasing customer loyalty through strategic sales efforts. You will also play a key role in presenting FIGS’ offerings to high-level stakeholders and exceeding million-dollar revenue goals.
What You’ll Do:
Customer Acquisition
- Identify and capitalize on new business opportunities to expand FIGS’ customer base in the healthcare sector.
- Target and engage C-suite executives and other key decision-makers to drive high-value contracts and strategic partnerships.
- Design and execute innovative lead generation strategies to identify high-potential prospects.
- Proactively prospect and network to develop a robust pipeline of qualified leads.
- Build strong relationships with key decision-makers, create long-term partnerships and increase conversion rates.
Customer Retention
- Develop and implement strategies to enhance customer retention and lifetime value.
- Cultivate and maintain strong relationships with key accounts to ensure high levels of satisfaction.
- Collaborate with cross-functional teams to deliver exceptional customer experience and drive repeat business.
Sales Strategy & Execution
- Maintain an accurate and up-to-date CRM pipeline, managing deals from initial contact through to close.
- Consistently meet or exceed sales targets, including million-dollar revenue goals, by leveraging effective outreach and sales tactics.
- Deliver compelling presentations to C-suite executives and other senior stakeholders, articulating the value of FIGS products and solutions.
- Analyze customer needs and tailor solutions to meet those needs while achieving company objectives.
- Become a product expert, understanding embroidery logo and inventory process.
Customer Onboarding & Experience
- Support customer onboarding to the TEAMS ordering experiences.
- Manage ongoing account needs, including returns, replacements, and continued orders.
- Maintain regular contact to identify expansion opportunities and promote recurring orders.
Qualifications:
- Minimum of 2–3 years of B2B AE sales experience with a proven track record of exceeding million-dollar sales goals.
- Proven experience targeting and presenting C-suite executives and senior-level decision makers.
- Strong knowledge of the healthcare industry and its enterprise organizations.
- Expertise in CRM platforms (e.g., Salesloft, HubSpot, Zendesk, LinkedIn Sales Navigator) and sales enablement tools.
- Exceptional communication, presentation, negotiation, and relationship-building skills.
- A strategic thinker who thrives in a fast-paced, result-driven environment.
- Self-motivated, disciplined, and capable of working independently in a remote setting.
FIGS Benefits:
- Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
- Amazing 401(k) program, with a company match up to the first 6% of your contribution
- Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
- FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
- Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
- FIGS sponsored Uber Eats voucher for in-office weeks
- Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
- Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…
*Benefits eligibility is determined by hour requirements and length of service
A little bit about us…
FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.
Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.
FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
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