Account Manager Employee Benefits

Job description

Summary

Paul Global Benefits (PGB) is now a part of World Insurance Associates. World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 210 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Position Overview

The Account Manager supports day-to-day service needs for our clients at the direction of Producers, Account Executives and/or Senior Account Managers.  This individual will contribute to a wide variety of projects supporting the design, financials, delivery, ongoing management, and communications of group benefits programs for EB clients.  This position works both independently and on client teams in a fast-paced environment, managing multiple projects with competing priorities.

Essential Duties and Responsibilities

• Contributes to employee benefits strategy and the renewal/marketing process through gathering vendor/client information and census, obtaining historical data necessary for bid process, preparing RFPs, inputting, tracking, and analyzing benchmarking data, providing value-added analysis and summaries, etc.
• Contributes to the completion of reports and administrative actions for clients including requesting Schedule As for Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions, etc.
• Contributes to open enrollment process including coordination of meetings, preparation of materials and presentations, checking information, updating internal systems, delivering enrollment presentations, answering employee questions, etc.
• Assists with implementation of new lines of coverage and carrier changes to ensure a smooth transition, completes all new and renewal business documentation.
• Updates agency management system with new client and renewal information.
• Assists with setup of online benefits enrollment support tools.
• Resolves claims or administrative issues on behalf of client, escalates claims issues by identifying where plan provisions were misapplied.
• Plans, prioritizes and provides timely, accurate work consistently and independently for new business and renewals ensuring internal and external deadlines are met.
• Attends onsite and offsite client meetings as necessary.
• Contributes to client retention efforts by building strong client satisfaction from a tactical client management perspective.
• Complies with established best practices by client segment utilizing established workflows to deliver service excellence within the scope of services for assigned clients.
• Other duties as assigned.

Qualifications

• Developing knowledge of EB carriers, EB products and plans, and carrier broker/client portals.
• Developing knowledge of group benefits in multiple product lines (i.e., medical, dental, life, AD&D, disability) and federal/state legislation related to the insurance industry.
• Developing knowledge of agency management systems, quoting tools and EB workflows.
• Developing knowledge of EB value proposition by segmentation, applicable EB templates and standardized client service deliverables.
• 1-3 years of Employee Benefits Brokerage Client Management experience.
• Bachelor’s degree in a business-related program or equivalent education and/or experience in the insurance industry.
• Life/Health insurance license or the ability to obtain immediately required.
• Strong financial acumen, with the ability to develop and work with mathematical formulas.
• Excellent time management and organizational skills with attention to detail and the ability to multi-task.
• Ability to maintain effective relationships with peers, clients and carriers.
• Ability to effectively communicate, both written and verbally, with internal and external stakeholders.
• Ability to work independently, be resourceful and problem solve with strong analytical and critical thinking skills and high sense of urgency.
• Advanced skills in Excel, PowerPoint and Word.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

This is a remote position with a competitive benefits package. The base salary ranges from $75,000 to $85,000, with bonus eligibility. Actual compensation will depend on experience, qualifications, and business needs. Learn more about our careers at: https://www.worldinsurance.com/careers.

To Executive Search Firms and Staffing Agencies:

World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.

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