Job description
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
Reporting directly to the Finance Enablement Manager, the Accounts Receivable & Billing Specialist is accountable for managing monthly accounts receivable and billing activities for an assigned portfolio of clients. Key responsibilities include proactive communication with customers—both verbally and electronically—regarding outstanding invoices, payment statuses, and other accounts receivable matters. The role also encompasses handling all billing functions related to the designated client portfolio.
Success in this position demands rigorous adherence to established deadlines and consistent achievement of monthly KPIs. The ideal candidate will demonstrate exemplary organizational skills, clear and effective communication, a strong ability to prioritize competing tasks, and adaptability when balancing functional requirements. Proficiency in billing analytics, time management, and contract-related billing and pricing terms is highly desirable. Collaboration with internal teams—including Sales, Legal, Data Science, and Customer Success—is essential for this role.
Key Responsibilities:
- Handle vendor, client, and internal inquiries professionally.
- Work with the Payment Team to resolve short or over payments.
- Audit invoices for accuracy and escalate billing errors as needed.
- Manage complex invoicing workbooks and processes.
- Address collection issues, payment inquiries, and follow-ups for assigned client portfolios.
- Set up new customer accounts.
- Maintain accurate and updated customer files.
- Support the Finance Enablement Manager as required.
- Prepare and reconcile weekly customer account reports, review unpaid balances, open invoices, and revenue variances with the Finance Enablement Manager.
- Month end responsibilities as required and/or assigned by the Finance Enablement Manager.
Required Experience:
- Must possess a high level of analytics and moral judgment for handling confidential information.
- Strong computer ability in a Windows environment, with Microsoft Office (Word, Excel, and Outlook)
- AI Fluency and/or use of M365 Copilot
- Excellent communication skills both written and verbal, and a proven ability to juggle multiple high priority tasks
- Bachelor’s degree in accounting or 3+ years’ experience processing accounts receivable.
- Strong organizational skills
- Experience with NetSuite, and Salesforce preferred.
- Must be a team player and can effectively work within a strong cross functional environment
$53,000 - $57,000 a year
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $53,000 - $57,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
