Job description
This role is remote and can be executed globally. However, to facilitate working with the Finance team, we prefer candidates based in GMT-4 to GMT+2..
About ElevenLabs
ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create Conversational AI agents for support, sales, and education.
ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.
ElevenLabs is scaling rapidly but we are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.u.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location. We are remote first with optional in-person offices in London, New York, San Francisco, Tokyo, and Warsaw.
What we offer
Learning & development: Annual discretionary stipend towards professional development.
Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: We bring the entire company together at a new location every year.
Coworking: If you’re not located near one of our main hubs, we offer a monthly coworking stipend.
About the role
You will be responsible for managing global collections, reconciling incoming payments, maintaining accurate accounts receivable records, and enhancing our revenue processes. You will be the key liaison between our customers and our internal teams.
This role requires someone who is proactive, detail-oriented, and thrives in a fast-paced startup environment. As an Accounts Receivable Specialist, you can expect to:
Own and manage AR collections and reporting processes for enterprise customers
Follow up on overdue enterprise invoices and conduct regular dunning communications
Coordinate with collections agencies for escalated enterprise accounts
Perform AR balance reconciliations in Stripe and banking
Handle chargebacks and disputes, ensuring timely and accurate resolution
Process invoice corrections, reissues, and adjustments based on customer and internal feedback
Onboard enterprise customers as suppliers via Coupa, Ariba, and Apex, including verification of banking information
Maintain data integrity for all customer and billing information in SFDC and related internal systems
Support bad debt review and collaborate with Finance on provisioning decisions
Monitor aging reports, identify trends or issues, and escalate as needed
Partner with Sales, Customer Success, and Legal to resolve payment blocks and streamline the AR workflow
Requirements
5+ years of experience in accounts receivable or revenue operations, ideally within a high-growth tech or SaaS company
Proven experience with tools including Stripe and SFDC
Familiarity with enterprise procurement and supplier onboarding platforms (Coupa, Ariba, Apex)
Detail-oriented with strong analytical skills, particularly around data accuracy and account health
Excellent written and verbal communication skills, including client-facing correspondence
Experience with chargeback/dispute resolution processes
Comfortable working cross-functionally and independently in a remote-first, fast-paced environment
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