Job description
Agentforce Architect
Passion Driven. Purpose Guided. Our People Make the Difference.
Why Neocol?
Neocol helps the world’s most innovative subscription companies solve their most pressing initiatives to ignite outpaced subscription performance. As the largest pure-play Salesforce Summit Partner specifically dedicated to the subscription economy, Neocol has created repeatable playbooks and assets that empower transformation at the highest level.
Day in the Life of an Agentforce Architect As an Agentforce Architect, no two days are the same - but every day is focused on shaping digital labor through AI-powered automation. You’ll start your morning collaborating with executive stakeholders to uncover operational pain points and identify opportunities where Agentforce and Salesforce Data Cloud can unlock new levels of efficiency and insight. Midday, you’ll lead workshops and working sessions, translating business objectives into actionable Agentforce strategies, future-state workflows, and data-driven automation roadmaps.
Afternoons often involve guiding & leading Agentforce Technical Consultants to: design and configure agents, providing client-driven business goals and requirements for data strategies across Salesforce and Data Cloud, and orchestrating them through execution. Whether advising on intelligent agent behaviors, enabling richer personalization through data, or ensuring security and compliance standards, you’ll operate at the intersection of innovation and impact — turning strategic visions into transformative realities across sales, service, finance, and operations for our customers.
Key Responsibilities
Strategy & Value Design
- Partner with business and technology leaders to identify and prioritize high-value opportunities for Agentforce-driven automation and intelligent use of unified customer data through Data Cloud
- Facilitate workshops and design sessions to align Agentforce solutions - enriched by Data Cloud insights - with customer goals, operational priorities, and digital labor strategies
- Translate technical capabilities into practical business outcomes, designing future-state workflows and intelligent digital labor strategies that maximize the value of available data assets
Architecture & Execution
- Own the functional and technical architecture of Agentforce solutions, incorporating scalable solutions, Data Cloud integrations, and best practices for high-performance automation
- Define detailed solution requirements and automation frameworks, ensuring alignment with the customer’s future-state vision and data readiness
- Lead and mentor technical consultants and project teams, ensuring solution excellence, adherence to security and compliance standards, and the effective use of data-driven decision frameworks
- Act as the critical bridge between executive strategy and technical implementation, ensuring that designs are innovative, executable, and data-optimized for maximum impact
Our Core Values in Action
- Collaboration: Across all key stakeholders (employees, partners, customers), it is essential that we work together, as a team, to drive value in every interaction and implementation
- Creativity: We enjoy getting creative in the way we solution with our customers, work with our teammates, and drive value with our partners
- Trust: It is important that Neocol operate in a fun, open, and ethical environment. Trust is key to our culture
- Ownership: We are an environment focused on results and each individual has critical metrics that they are responsible for in order to help our customers and our organization
- Passionate: Care about what you do, why you do it, and the impact that it has our customers, employees, and partners
Required Qualifications
- 5+ years of experience in Salesforce solution architecture, consulting, or technical leadership roles.
- Proven hands-on experience designing and implementing Salesforce solutions, with a focus on AI-powered automation, Service Cloud, Sales Cloud, and/or Experience Cloud.
- Deep understanding of intelligent digital labor strategies and AI agent frameworks
- Strong knowledge of Salesforce Data Cloud concepts, including data modeling, data ingestion, and unification strategies
- Demonstrated ability to translate business requirements into scalable, high-performing technical solutions
- Experience leading functional and technical workshops, executive-level discussions, and customer-facing deliverable review sessions
- Excellent communication, facilitation, and client management skills - able to bridge strategic and technical conversations seamlessly
- Agentforce Specialist certified
Preferred Qualifications
- AI-powered workflow design in Salesforce environments
- Salesforce Data Cloud Consultant certification or hands-on experience with Data Cloud implementations
- Experience integrating external data sources into Salesforce and Data Cloud environments
- Familiarity with agile delivery methodologies, iterative solution development, and early demo-driven deployment cycles
- Experience mentoring and guiding technical delivery teams, particularly in AI or automation-related projects
Please note:
Neocol is an equal opportunity employer. Neocol does not discriminate against any employee or applicant because of race, religion, sex, sexual orientation, age, national origin, ancestry, disability, arrest or conviction record, marital status, military service or any other characteristic protected by applicable local, state or federal law and reasonably accommodates applicants and employees as required by applicable law.
