Job description
Why Us
NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the “2024 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.
We # GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
The Role
We are seeking an AI Scrum master with 8+ years of experience to join our dynamic team. The ideal candidate will leverage their expertise in data analysis, machine learning, and statistical modeling to extract actionable insights from complex datasets. This role will involve collaborating with cross-functional teams to solve business problems, develop predictive models, and contribute to data-driven decision-making processes.
What You Will Be Doing
- Facilitate Scrum Ceremonies: Lead and tailor Scrum events (daily stand-ups, sprint planning, sprint reviews, retrospectives) to fit the specific needs of AI/ML teams, including managing research spikes, data dependencies, and model iteration cycles.
- Coaching & Mentorship: Guide team members on Agile values and Scrum practices, mentor them on basics and usage of ServiceNow and Now Assist.
- AI/ML Process Optimization: Collaborate with data scientists, AI engineers, and product owners to streamline AI/ML workflows, for model training, validation, and deployment.
- Backlog and Roadmap Management: Work closely with Product Owners to refine and prioritize the AI product backlog, ensuring alignment with business goals and technical feasibility.
- Impediment Removal: Identify and remove obstacles unique to AI/ML development, such as data availability, computational constraints, and integration issues, to ensure smooth team progress. Knowledge of ServiceNow modules is required and should have delivery handling experience to handle issues with various parties.
- Agile Metrics & Reporting: Track and analyze Agile metrics (velocity, burndown charts, cumulative flow) to assess team performance and provide actionable insights to leadership.
- Risk & Issue Management: Proactively identify, communicate, and mitigate risks that could impact AI project delivery.
- Stay current with industry trends, emerging tools, and advancements in data science and AI.
- Continuous Improvement: Promote a culture of learning and experimentation, encouraging feedback loops and process refinement specific to AI/ML development.
What You Bring Along
- 8-10 years of professional experience in AI/ML Scrum master or in a similar role.
- Proficiency in programming languages such as Python or R for data analysis and modeling.
- Strong experience with machine learning frameworks (e.g., TensorFlow, PyTorch, Scikit-learn).
- Expertise in statistical analysis, hypothesis testing, and experimental design.
- Strong facilitation, coaching, and presentation skills.
- Ability to work in a collaborative environment and adapt to new AI technologies.
- Excellent problem-solving skills and the ability to work independently or in a team.
- Strong communication skills to present complex findings in a clear and concise manner
Education & Certifications:
- Bachelor’s or master’s degree in data science, Computer Science, Statistics, Mathematics, or a related field.
- ServiceNow AI/ML are a plus
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].
